Assistant Branch Retail Manager

SOUTHERN BANK•Maryville, MO

2d•Onsite

About The Position

Assists the Branch Retail Manager with outside sales initiatives, aiming to acquire, expand, and retain customer relationships. This role involves developing new deposit business and serving as the primary liaison for branch operational issues and customer financial interactions. Southern Bank team members are expected to uphold the company's values of innovation, strong products, and community rootedness, while ensuring customer data confidentiality and compliance with bank regulations.

Requirements

Excellent understanding of the Bank’s products and services.
Proficient in business products (i.e. Cash Management, Remote Deposit Capture).
Demonstrated positive and helpful attitude toward both internal and external customers.
Good interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors.
Good computer skills.
Excellent customer service skills.
Associates degree or High School diploma and 3+ years bank/finance sales and customer service.

Responsibilities

Assists Branch Retail Manager in acquiring, expanding, and retaining customer relationships by participating in business calls.
Takes ownership of the customer experience, including opening accounts with other products and resolving service issues.
Develops new customer relationships and/or retains and expands existing relationships by proactively identifying customer opportunities and cross-selling.
Proactively educates customers on utilizing available access channels.
Supports and delivers sales efforts to enhance and retain the retail customer base under the direction of the Branch Retail Manager.
Actively participates in business development opportunities to establish community visibility and drive branch business.
Resolves difficult customer situations effectively while ensuring high customer satisfaction.
Prepares and compiles complex new customer data to open various types of accounts.
Maintains proficiency in bank products and services.
Maintains thorough knowledge of bank regulatory requirements.
Maintains trustworthiness, character, professionalism, confidentiality, and honesty.
Assists, trains, and mentors all branch retail staff.
Assists with training on new branch initiatives, marketing, and new products.
Supervises and observes employees, providing coaching on sales practices and customer service.
Assists Branch Retail Manager in promoting teamwork and a positive customer experience.
Assists with the completion of performance evaluations for team members.
Acts in the capacity of the Branch Retail Manager in their absence.
Looks for opportunities to improve branch profitability and deposit growth.
Assists with motivating employees and recognizing staff contributions.
Assists with branch security oversight and training.
Maintains thorough knowledge of procedures for ATM/ITM settlement, night depository, vault cash, safe deposit, opening/closing procedures, and cash handling.
Maintains reliable attendance and flexibility to work overtime, nights, weekends, and holidays.
May be asked to assist at various branches.
Performs any other duties as assigned.