Assistant Branch Manager

Austin Telco Federal Credit Union • Austin, TX

1d • Onsite

About The Position

Austin Telco Federal Credit Union is looking for a people-first Assistant Branch Manager who loves coaching teams, solving problems, and creating exceptional member experiences. If you’re ready to grow your leadership career in a supportive, community-focused environment, this is the place for you.

Requirements

• High school diploma or GED
• 2+ years of supervisory experience in a bank or credit union setting
• Strong communication and problem-solving skills
• Ability to lead a team and manage branch operations independently
• Familiarity with cash handling, security procedures, and fraud processes
• Reliable attendance and flexibility for occasional after-hours needs
• Willingness to travel to other branches to support staffing and service needs
• Good credit standing (verified prior to interview)
• Successful background check and drug screening upon offer

Responsibilities

• Support daily branch operations and lead the teller team
• Deliver friendly, accurate service to members in person and by phone
• Open new accounts and assist with loans, IRAs, HSAs, CDs, and business accounts
• Serve as acting Branch Manager when needed
• Open and close the branch and oversee daily operations
• Maintain and balance cash drawers, vaults, ATMs, and branch cash controls
• Support fraud/dispute processes, stop-payments, and card services
• Assist with audits, cash ordering, and regulatory compliance
• Support mobile deposits and online account services
• Provide coverage and leadership support at nearby branch locations as needed to ensure consistent service and staffing across the region
• Lead, coach, and motivate branch staff to deliver exceptional member experiences
• Assign and direct daily work, monitor performance, and provide feedback
• Support conflict resolution and professional development
• Foster a positive, accountable, member-focused culture
• Build strong member relationships and promote financial literacy
• Participate in community outreach and represent Austin Telco with professionalism

Benefits

• Medical, dental, vision, disability, and life insurance
• Optional coverage for critical illness, legal support, and more
• Paid Federal holidays
• Vacation
• Sick leave
• Special paid days for birthdays, work anniversaries, and other milestones
• 401(k) with company match
• Pension plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED