Assistant Branch Manager

Rosedale Bank • Bel Air, MD

1d • Onsite

About The Position

Rosedale Bank is currently seeking a Assistant Branch Manager to join our team in Bel Air. The Assistant Branch Manager assists with directing, overseeing, and administering the operations of the branch. Under the guidance of the Branch Manager, this position functions as part of the branch management team, handles management responsibilities in relation to the Relationship Guides, and performs Branch Manager's duties in her/his absence. The Assistant Branch Manager promotes the Bank's relationship sales culture, provides an outstanding customer experience, and seeks to acquire, deepen and retain customer relationships. Professionalism, leadership, being a positive role model and promoting teamwork are key to this position.

Requirements

• High School diploma, or equivalent. College coursework preferred.
• 2-5 years of experience in the Relationship Guide role or comparable experience. 1-2 years of supervisory experience preferred.
• Excellent customer service and verbal and written communication skills.
• Strong interpersonal skills.
• Demonstrated initiative and ability to sell and cross sell products and services to build and deepen customer relationships.
• Effective problem solving and decision-making skills.
• Accurate and detail oriented.
• Strong multi-tasking and organizational skills.
• Team player and adaptable.
• Solid knowledge of personal computers.
• Ability to count large sums of cash and coin.
• Dependable.

Nice To Haves

• College coursework preferred.
• 1-2 years of supervisory experience preferred.

Responsibilities

• Directly assist the Branch Manager with all management functions including staffing, scheduling, performance management, training, one on one's, coaching, and employee recognition and development. Perform the Branch Manager's duties in their absence.
• Lead branch meetings and huddles relating to products, sales and service and operations.
• Create an outstanding customer experience that is personalized, responsive and convenient; ensuring that customers are serviced in a timely, accurate, and thorough manner.
• Serves as product knowledge branch expert having thorough knowledge of product features and benefits and the ability to sell the benefits to customers. Provides product knowledge training for branch staff.
• Sets the example in customer service delivery for branch staff to emulate. Knows the branch customer base and customers' typical banking activity.
• Maintains a visible presence with customers throughout the branch including lobby, platform and teller line.
• Identifies and refers potential lending opportunities to the appropriate department.
• Participates in outbound customer calling efforts.
• Assists with directing, overseeing, delegating, and completing the daily operations to include management of security procedures, audit control, reporting, settlements, physical branch maintenance, proper branch opening and closing, and adherence to all policies and procedures.
• Runs a teller drawer as needed.
• Opens new accounts/closes accounts to include checking, savings, CDs, IRAs, and business accounts, and takes credit card applications.

Benefits

• 401(k) - fully vested employer match and discretionary year end employer profit share contribution
• Health Savings Account with generous employer contribution
• Wide variety of Voluntary Benefit Options
• Employer subsidized Health & Wellness Fitness Program
• Generous paid time off including Birthday Day Off
• Paid Parental Leave
• Discretionary performance-based bonus program
• RISE Employee Recognition Program
• Paid Community Outreach Hours

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED