Assistant Branch Manager
About The Position
Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we seek extraordinary individuals with the talent and passion to help us bring those dreams to life. Are you looking for a fulfilling career with a dynamic company culture, growth opportunities, and the chance to make a real impact? At North American Savings Bank (NASB), we pride ourselves on delivering top-notch customer service and financial solutions to support our customers achieve their dreams, whether it's buying their first home or planning for retirement. We believe exceptional customer service starts with an outstanding work culture that rewards hard work, provides the right tools for success, and values a healthy, happy team. With over 92 years of success and continued growth, NASB is seeking new team members eager to grow with us! We are currently looking for an Assistant Branch Manager to join our Lee's Summit Branch team. Job Summary Our ABM performs a variety of complex duties to serve customers/prospects by providing excellent customer service with the highest degree of accuracy and professionalism, while fully exploring customer needs and providing appropriate products and services. Trains, directs, and assists in supervising branch staff. Monitors service and sales quality levels and mentors’ staff to achieve goals.
Requirements
- A High school diploma, GED or foreign equivalent required, college degree or military equivalent preferred.
- 3-5 years experience in handling currency transactions or experience in a sales environment preferred
- Ability to complete credit and background checks.
- Computer literate; experience using all Microsoft Office applications
- Accountability – Accepts responsibility for own actions that influence the lives of our customers and fellow employees.
- Accuracy – Thoroughness and strict attention to detail; does work right the first time; identifies and corrects errors; produces complete and error free work.
- Active Listening – Gives full attention to what others are saying, attentive to others’ ideas and concerns; asks questions to clarify understanding.
- Data Entry – Proficient alpha/numeric data entry skills.
- Detail Oriented – Concentrates on routine work details; carefully monitors and examines one’s own and others’ work; ensures accuracy in documentation and data.
- Ethical Conduct – Acting in ways consistent with sound banking practices and the standards and values of NASB.
- Flexibility – Adaptable and nimble. Can simultaneously work within the boundaries of rules and regulations, while finding unique ways to get things done.
- Leadership - Ability to inspire, motivate and lead a team of dynamic individuals.
- Oral and written Communication – Speaks clearly and can be easily understood; organizes and expresses ideas clearly and concisely.
- Organized – Uses time, energy, resources, information, etc. in an efficient way in order to accomplish work; ensuring files, tools, resources, etc. are in their proper places.
- Productive (Time Management) – Produces the expected quantity of work; does not get bogged down in unnecessary detail; organizes work in a meaningful, practical and efficient way; can work on multiple activities at the same time.
Responsibilities
- Build relationships with customers that go beyond a single interaction, focusing on building long-term relationships.
- Promote, cross sell and provision all bank products and services to prospects and current customers.
- Process customer transactions accurately and efficiently.
- Perform and oversee all aspects of daily branch operations.
- Execute behavioral coaching with Universal Bankers to meet branch and individual sales goals.
- Maintain a highly motivated, well-trained staff along with maintaining effective employee relations.
- Adhere to all policies and procedures, including those related to the bank’s Bank Secrecy Act/Anti-Money Laundering (BSA/AML) compliance program, and enforce these with the rest of the branch staff.
- Ensure adequate staffing for efficient branch operation.
- Maintain a positive, friendly, and professional attitude at all times.
- Resolve customer problems that require a management-level decision.
Benefits
- Comprehensive health insurance options including medical, dental, and vision coverage.
- 401(k) retirement plan with immediate employer match.
- Generous paid time off (PTO), 11 paid holidays, Your birthday and volunteer time.
- Exclusive mortgage and banking benefits.
- Employee referral bonuses and internal training programs to help reach your career goals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
