Assistant Branch Manager

CNB BANK, INC.•Hagerstown, MD

just now•Onsite

About The Position

The Assistant Branch Manager will assist the Branch Manager with branch operations, coaching activities, as well as achieving growth and service quality goals, typically in a smaller and/or lower volume office. Who We Want: Champion of Growth – Identify branch sales initiatives and cross-selling efforts to deepen customer relationships Represent the Bank in public relations activities and community affairs Help lead the team to achieve growth and service quality goals Industry Expert – Ability to identify opportunities to deepen relationships and deliver value to customers Oversee daily operations of the branch and assist with coaching and developing staff Strong understanding of consumer and business products Analytical Thinker – Ability to use Microsoft Office Suite and variety of other technology platforms Research and resolve customer account discrepancies Strong organizational skills with the ability to multi-task What You'll Do: Coach team members to improve knowledge and skills in operations and relationship management Oversee branch operations and ensure audits are satisfactory Maintain a professional atmosphere in the branch Ensure adherence to bank policies, procedures, and regulatory requirements Develop relationships with customers, especially those who have more complex banking needs Model relationship management activities for the team including exceptional customer interactions, proactive outreach, and coordination with other business partners Ensure security protocols are followed and manage security equipment What You'll Do: Coach team members to improve knowledge and skills in operations and relationship management Oversee branch operations and ensure audits are satisfactory Maintain a professional atmosphere in the branch Ensure adherence to bank policies, procedures, and regulatory requirements Develop relationships with customers, especially those who have more complex banking needs Model relationship management activities for the team including exceptional customer interactions, proactive outreach, and coordination with other business partners Ensure security protocols are followed and manage security equipment

Requirements

College degree preferred or equivalent work experience
One to two years of experience in a financial institution
Excellent customer service skills utilized for both internal and external customers
Strong and positive verbal, and written communication, and supervisory skills
Strong knowledge of banking regulatory matters and procedures for proper operation
Ability to work well within a team, in shared roles, with flexible hours, including Saturday

Responsibilities

Coach team members to improve knowledge and skills in operations and relationship management
Oversee branch operations and ensure audits are satisfactory
Maintain a professional atmosphere in the branch
Ensure adherence to bank policies, procedures, and regulatory requirements
Develop relationships with customers, especially those who have more complex banking needs
Model relationship management activities for the team including exceptional customer interactions, proactive outreach, and coordination with other business partners
Ensure security protocols are followed and manage security equipment
Identify branch sales initiatives and cross-selling efforts to deepen customer relationships
Represent the Bank in public relations activities and community affairs
Help lead the team to achieve growth and service quality goals
Ability to identify opportunities to deepen relationships and deliver value to customers
Oversee daily operations of the branch and assist with coaching and developing staff
Strong understanding of consumer and business products
Ability to use Microsoft Office Suite and variety of other technology platforms
Research and resolve customer account discrepancies
Strong organizational skills with the ability to multi-task

Benefits

Competitive pay
Excellent benefits package, including 15 days of annual Paid Time Off (PTO). Eligible for medical, dental, and vision insurance (single and family) after 60 days of full-time employment. Insurance plans are HSA and FSA-compatible. CNB offers a 401(k) plan with an employer match available after 60 days of full-time employment. Eligible for life insurance, AD&D, and long-term disability after 90 days of full-time employment
Paid national holidays that follow the Federal Reserve schedule
Eligible for overtime pay when needed and approved

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