Assistant Branch Manager

First National Bank Texas•Little Rock, AR

2d•Onsite

About The Position

The Assistant Branch Manager assists the Branch Manager in the daily operation of staff, including preparing work schedules, assisting with bank balancing, conducting staff meetings, and addressing customer care and concerns. This role is responsible for delivering quality customer service through direct customer and prospect interaction and adherence to approved quality standards. The Assistant Branch Manager evaluates new and existing customer relationships, recommends appropriate bank products and services, and is accountable for achieving assigned monthly new account production goals. They work closely with the Branch Manager to motivate staff towards achieving retail and new account production targets and participate in an active sales environment, which may include in-store aisle prospecting and attending business development calls. This position also manages branch operations and staff in the absence of the Branch Manager, conducts training for new hires, and provides bank services to a diverse customer base, including a significant Spanish-speaking population. Regular and predictable attendance and punctuality are essential, and other tasks as assigned by the manager may include opening/closing the branch.

Requirements

At least 18 years of age
High School diploma or equivalency
Minimum of one year management/supervisory experience
Strong sales skills with the ability to effectively develop business opportunities
Proven ability to establish and maintain sound relationships with existing and potential customers
Excellent communication skills, leadership and organizational skills
Extensive cash handling experience
Experience working in a high volume, fast paced environment
Must be able to work a flexible schedule including evenings, weekends, and holidays
Must successfully pass background investigation according to company policy
Must be able to get along with co-workers and work effectively in a team environment

Nice To Haves

Associate's degree in business/management or related degree preferred
Banking experience preferred
Familiarity with banking laws and regulations preferred

Responsibilities

Assist the Branch Manager in the daily operation of staff
Prepare work schedule, assist with the bank balancing, staff meeting, customer care and concerns
Assist in the delivery of quality customer service through personal contact with customers and prospects, and adherence to approved quality standards
Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
Accountable for the achievement of monthly new account production as assigned by upper management
Work closely with the Branch Manager to motivate staff in achieving retail and new account production
Participate in an active sales environment that may require in-store aisle prospecting
Attend business development calls, or other sales opportunities, with a member of management
Manage branch operations and staff, in the absence of a manager
Conduct training for new hires
Provide bank services to a diverse customer base, including a large Spanish speaking population
Regular and predictable attendance and punctuality
Complete other tasks as assigned by manager as needed to include, but not limited to, opening/closing branch