Assistant Branch Manager - New Albany
About The Position
The Assistant Branch Manager I supports and leads the branch staff in fostering a member-centric culture focused on delivering an exceptional experience for both employees and members. This role involves directing, developing, motivating, and coaching staff to build strong member relationships, monitoring branch production, and addressing any issues that arise. The Assistant Branch Manager I also assists in hiring, training, and evaluating employees, representing the branch in the community, maintaining communications with Retail Operations, and ensuring branch activities comply with credit union policies and procedures.
Requirements
- Three years to five years of similar or related experience.
- Two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.
- Good communication skills.
- Must have good communication skills.
Nice To Haves
- Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
- Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Responsibilities
- Assist in directing, developing, motivating and coaching branch staff to meet service standards.
- Monitor branch production results relative to established objectives and take corrective action.
- Actively cross-sell credit union services and coach staff to do the same.
- Service members, open new accounts, and conduct loan closings.
- Provide support to staff serving members and resolve problems.
- Assist in hiring, training, directing, and evaluating employee performance.
- Ensure manager is aware of performance problems and take appropriate disciplinary action as instructed.
- Assist in representing the branch in its relationships with coworkers, members, sponsor organizations, suppliers, other financial institutions, and similar groups.
- Participate in and attend community, chamber, and charitable organization meetings.
- Assist in maintaining communications with Retail Operations and other credit union departments.
- Assist in preparing and submitting standard reports.
- Attend scheduled management meetings.
- Assist in monitoring all branch activities to ensure compliance with credit union policies, procedures, and security standards.
- Perform other duties as assigned.
Benefits
- Financial inclusion
- Serving underserved communities
- Creating thriving environments
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
