Assistant Branch Manager - Orlando, FL (Curry Ford West)

Trustco Bank • Orlando, FL

10h

About The Position

The Assistant Branch Manager supports the Branch Manager in operating the branch, supervising staff, and ensuring efficient, secure, and welcoming service. The role requires expertise in residential mortgages, IRA services, and personal banking products to help provide tailored solutions to clients. The Assistant Branch Manager may assume the Branch Manager’s duties during their absence and is responsible for branch operations, customer experience, compliance, sales initiatives, and team performance.

This is a full-time position with hours aligned to branch operations: Monday through Wednesday, 8:30 AM–5:00 PM; Thursday and Friday, 8:30 AM–6:00 PM; and Saturday, 8:30 AM–1:00 PM on a rotating schedule. The branch is closed Sunday. Employees may need to remain 15–30 minutes after closing. Occasional evening and weekend work and occasional travel for training, meetings, or branch support may be required. The position is non-exempt and supervisory.

Requirements

• High school diploma or equivalent.
• Proven supervisory and leadership experience.
• Strong customer service background.
• Cash handling expertise.
• Excellent verbal communication skills.
• Fluent in English; bilingual ability is a plus.
• Access to reliable transportation.
• Well-organized and able to manage multiple priorities.
• Team-oriented and able to thrive in collaborative environments.
• Ability to lift 10–20 lbs. and stand for extended periods.

Nice To Haves

• Bachelor’s degree.
• Previous banking or financial services experience.
• Familiarity with residential mortgages, IRA services, and personal banking products.

Responsibilities

• Assume the Branch Manager’s duties during their absence, manage staff, and maintain smooth daily branch operations.
• Oversee Head Teller and Teller teams, fostering a culture of excellence and accountability.
• Build a strong branch identity, promote sales initiatives, and champion exceptional customer service.
• Connect with clients and prospects, resolve issues efficiently, and ensure customer satisfaction meets the bank’s standards.
• Review and approve transactions, including large check cashing, bank checks, and ledger entries, while adhering to policies.
• Meet and exceed branch performance metrics, with attention to operational controls, security, and regulatory compliance.
• Enhance banking knowledge and sales techniques through training, workshops, and ongoing education.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health savings account with an annual employer contribution.
• 401(k) retirement plan with employer match.
• Paid time off.
• 11 paid federal holidays.
• Training and professional development programs.
• Tuition reimbursement.
• Reduced fees and rates on certain loan products.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED