Assistant Branch Manager

Columbia Bank•Sumner, WA

3d•Onsite

About The Position

The Assistant Branch Manager ensures the branch meets or exceeds operational standards and is responsible for satisfactory audits. The role monitors sales and service goals and coaches team members to deepen customer relationships using Client and Business Financial Review. It develops and maintains strong, long-term relationships with consumers and businesses in the local community and provides proactive solutions and problem resolution in alignment with the bank’s Breakthrough Client Service Standards. The Assistant Branch Manager backs up the personal banking team by opening new accounts, receiving loan requests, and gathering credit-related information. The role manages, leads, trains, and coaches Tellers and may oversee personal bankers in collaboration with the Branch Manager. It also processes and oversees technical branch tasks, including opening and closing the branch, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls. This position requires acting as a Bank MLO and registering in compliance with SAFE Act requirements. It is limited to open-end transactions, such as home equity lines of credit, and is not authorized for closed-end mortgage loan origination activities. The role is fully onsite at 15104 Main Street, Sumner, WA 98321. The pay range is $25.00–$30.00; the selected candidate’s rate depends on job-related knowledge, skills, experience, education, and geographic location. Performance-based incentive compensation may also be available.

Requirements

High school diploma or GED.
At least 3 years of retail banking experience.
Customer service background in retail or banking.
Demonstrated ability to grow sales through long-lasting, knowledge-based client relationships and customized solutions.
Demonstrated leadership skills, including handling difficult customer and associate conversations professionally, transparently, and courteously.
Strong attention to detail and ability to multitask effectively.
Proficiency with spreadsheets, banking computer systems, and related software.
Ability to operate office equipment and perform repetitive movements such as counting cash, typing, and handling documents.
Effective training and mentoring skills.
Ability to meet SAFE Act requirements and register as an MLO.

Nice To Haves

Associate’s or Bachelor’s degree, or a vocational or technical degree, in banking, business, or a related field; equivalent work experience is also preferred.
At least 2 years of management or supervisory experience.
At least 2 years of consumer and small business lending origination experience.

Responsibilities

Ensure the branch meets or exceeds operational standards and achieve satisfactory audit results.
Monitor sales and service goals and coach team members to deepen customer relationships using Client and Business Financial Review.
Develop and maintain long-term relationships with consumers and businesses in the local community.
Provide proactive solutions and resolve problems in accordance with the bank’s Breakthrough Client Service Standards.
Back up the personal banking team by opening new accounts, receiving loan requests, and gathering credit-related information.
Manage, lead, train, and coach Tellers; potentially oversee personal bankers in collaboration with the Branch Manager.
Process and oversee branch opening and closing, overdraft monitoring, wire transfers and collections, stop payments, and branch controls.
Act as a Bank MLO for open-end transactions only and register as an MLO in compliance with SAFE Act requirements.

Benefits

Competitive incentive plan with rewards tied to performance.
Professional development through tailored premier banker programs.
Career growth paths.
Eligible associates receive medical, dental, and vision coverage.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance and disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection.
Legal support.
Auto and home insurance.
Pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.