Assistant Branch Manager

North Brookfield Savings Bank•Palmer, MA

13h•Onsite

About The Position

The Assistant Branch Manager supports the branch by ensuring all operational functions are accurately and efficiently performed by branch staff. This role is responsible for overseeing the teller function, ATM balancing, night depository processing, and customer service duties. Additionally, the Assistant Branch Manager handles account opening administration and assists the teller line and other staff. Key responsibilities include ensuring timely opening and closing of the branch and vaults, enforcing dual control procedures, facilitating weekly cash supply, balancing various cash points (vaults, ATM, cash boxes, cash recyclers), and auditing teller drawers to correct discrepancies. The position also involves maintaining monthly branch statistics, training new tellers, overseeing teller duties, assisting with customer transactions during peak periods, performing compliance audits, conducting wire transfers, and staying educated on all deposit, business, and consumer loan products. The Assistant Branch Manager accurately processes deposit accounts, consumer loan applications, and IRA transactions, troubleshoots ATM/debit card concerns, manages teller and vault cash levels, conducts safe deposit box audits, ensures excellent customer service, addresses branch security and safety issues, facilitates operational meetings, maintains cash recyclers, troubleshoots Teller Capture, performs teller transactions, and resolves online banking inquiries, ATM/Debit Card issues, stop payments, and holds. The role also requires maintaining up-to-date knowledge of regulatory changes, identifying and promoting product referral opportunities, and fostering a positive, customer-centric team atmosphere.

Requirements

High School diploma
3+ years of banking experience, or equivalent combination of education and experience
Experience mentoring, training, and developing staff
Familiarity with Teller Capture and Cash Recyclers
Ability to recognize and reduce fraud to minimize risk to consumer and the bank
Demonstrated ability to perform financial transactions with a high degree of accuracy

Nice To Haves

College coursework or degree
Knowledge of IRAs and personal banking products and services

Responsibilities

Ensures the branch and vaults are opened and closed on a timely basis.
Enforces dual control procedures at all times.
Facilitates weekly cash supply.
Balances vaults, ATM, cash boxes and cash recyclers.
Audits teller drawers, identifies and corrects teller discrepancies.
Maintains monthly branch statistics to evaluate operational effectiveness.
Trains new tellers as needed.
Oversees teller duties and assists line with customer transactions during peak periods.
Performs audits to ensure ongoing adherence with compliance procedures.
Conducts wire transfers.
Keeps educated on all deposit, business and consumer loan products.
Accurately and timely, opens all deposit accounts.
Accurately and timely, opens and closes consumer loan applications.
Accurately and timely, processes IRA transactions.
Balances and troubleshoots ATM/debit card concerns.
Maintains proper teller and vault cash levels, including ordering coin and currency.
Conducts safe deposit box audits.
Ensures excellent customer service skills are practiced by all staff members.
Meets with staff regarding branch security and safety issues.
Facilitates meetings to disseminate operational information.
Maintains proper functioning of cash recyclers for branch efficiency.
Troubleshoots Teller Capture within branch.
Perform teller transactions.
Troubleshoots and resolves online banking inquiries, ATM/Debit Card issues, stop payments and holds.
Maintains up-to-date knowledge of regulatory changes; updates and conveys to staff.
Identifies and promotes opportunities for relevant product referrals to consumers.
Maintains positive, customer centric and communicative team atmosphere.