Assistant Branch Manager

F.N.B. Corporation•Sunbury, PA

3d•Onsite

About The Position

The Assistant Branch Manager is primarily responsible for meeting customer requests in a retail branch and assisting with management of the branch and sales team. The role develops and maintains a personal referral network, executes branch leads according to consumer bank standards, handles customer transactions, and converts transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values. The position promotes sales and recommends bank products and services, incorporates digital products into customer interactions, and maintains accurate referral, customer, and applicant data using approved branch technology. It supports branch sales activity through coaching, pre-shift huddles, and monitoring results. Operational duties may include scheduling and directing work, monitoring workflow, managing supplies and vault cash, opening and closing the office, and performing teller transactions as needed. Employees are responsible for managing risk in accordance with F.N.B. Corporation’s risk management program and complying with applicable regulatory requirements and company procedures. Overnight travel may be required for training, particularly during onboarding. Employment-based visa sponsorship is not provided; applicants must be legally authorized to work in the United States.

Requirements

High school diploma or GED.
At least 2 years of job-related experience.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
MS Word at a basic level.
MS Excel at an intermediate level.
MS PowerPoint at a basic level.
Legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier preferred; it will be required.

Responsibilities

Promote the sales process through referral management, use of sales leads, outbound calling, and identification of customers’ financial needs.
Recommend and cross-sell bank products and services courteously and professionally to meet customer banking needs.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to input and maintain accurate data for referrals, customers, and applicants.
Complete the lifecycle of new and existing relationships according to consumer bank standards.
Assist with daily sales activity by coaching branch staff on prescribed sales activities, supporting pre-shift sales huddles, and monitoring and measuring results.
Coordinate and complete assigned operational duties, including scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
Ensure assigned tasks comply with current policies and procedures.
Perform traditional teller transactions as needed.
Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring daily risks in accordance with the company’s risk management program.
Perform other related duties and projects as assigned.