Assistant Branch Manager - Guernsey
About The Position
This opportunity is for an Assistant Branch Manager (ABM) who is passionate about leading people, creating excellent customer experiences, and ensuring the smooth operation of two dynamic banking halls. The ABM will bring structure, drive, and a coaching mentality to support colleagues and customers in their digital journey. The role involves playing a vital part in the day-to-day operation of the banking halls, including shaping daily choreography, ensuring excellent service delivery, and consistently meeting operational standards. The ABM will collaborate closely with the Branch Manager, take ownership of the banking hall, coach staff, maintain controls, and drive continuous improvement. Lloyds Banking Group offers a fulfilling career with opportunities for personal growth, a diverse and inclusive environment, transforming workspaces, and hybrid working options.
Requirements
- Leadership & People Development – Able to coach, motivate and build colleague capability
- Operational Awareness – Understanding of cash, counter, ATM routines, and branch governance
- Planning & Organisation – Strong diary management and ability to deliver structured choreography
- Customer Focus – Driven to support excellent customer experiences, including Digi‑First adoption
- Communication & Feedback – Confident in delivering clear, constructive feedback in the moment
- Problem Solving & Decision Making – Ability to react quickly, escalate issues, and maintain operational continuity
Nice To Haves
- Previous people‑leadership or coaching experience (formal or informal)
- Exposure to colleague development, performance conversations, or operational routines (e.g., ATM balancing, compliance checks)
- Experience in a banking, financial services, or customer‑facing operational environment
- Experience working with cash, counter processes, or banking hall operations is beneficial
- Experience supporting vulnerable customers or handling complex customer situations is an advantage
- Digital perspective
Responsibilities
- Lead people
- Create great customer experiences
- Ensure the smooth running of 2 dynamic banking halls
- Bring structure, drive, and a coaching mentality to support colleagues and customers every day on their digital journey
- Play a vital role in the day‑to‑day operation of the banking halls
- Shape daily choreography
- Ensure colleagues deliver excellent service
- Ensure operational standards are met consistently
- Collaborate closely with the Branch Manager
- Take ownership of the banking hall
- Coach staff
- Maintain controls
- Drive continuous improvement
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 24 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
