Assistant Branch Manager - Guernsey

Lloyds Banking Group

13h•Hybrid

About The Position

This opportunity is for an Assistant Branch Manager (ABM) who is passionate about leading people, creating excellent customer experiences, and ensuring the smooth operation of two dynamic banking halls. The ideal candidate will bring structure, drive, and a coaching mentality to support colleagues and customers in their digital journey. As an ABM, you will be crucial in the day-to-day operations of the banking halls, from shaping daily choreography to ensuring high service standards and consistent operational compliance. You will work closely with the Branch Manager, taking ownership of the banking hall, coaching staff, maintaining controls, and driving continuous improvement. Lloyds Banking Group aims to provide a fulfilling career with an inclusive environment, transforming workspaces, hybrid working, and diverse career opportunities. The company is committed to diversity and inclusion, setting goals for senior roles, and offering initiatives like a menopause health package and a Working with Cancer program. They welcome applications from under-represented groups and are disability confident, offering reasonable adjustments for recruitment processes. Lloyds Banking Group is driven by the purpose to help Britain prosper, focusing on making a difference to customers, businesses, and communities, offering opportunities to learn, grow, and develop within the financial services sector.

Requirements

Leadership & People Development – Able to coach, motivate and build colleague capability
Operational Awareness – Understanding of cash, counter, ATM routines, and branch governance
Planning & Organisation – Strong diary management and ability to deliver structured choreography
Customer Focus – Driven to support excellent customer experiences, including Digi‑First adoption
Communication & Feedback – Confident in delivering clear, constructive feedback in the moment
Problem Solving & Decision Making – Ability to react quickly, escalate issues, and maintain operational continuity

Nice To Haves

Previous people‑leadership or coaching experience (formal or informal)
Exposure to colleague development, performance conversations, or operational routines (e.g., ATM balancing, compliance checks)
Experience in a banking, financial services, or customer‑facing operational environment
Experience working with cash, counter processes, or banking hall operations is beneficial
Experience supporting vulnerable customers or handling complex customer situations is an advantage
Digital perspective

Responsibilities

Lead people
Create great customer experiences
Ensure the smooth running of 2 dynamic banking halls
Bring structure, drive, and a coaching mentality to support colleagues and customers every day on our digital journey
Play a vital role in the day‑to‑day operation of the banking halls
Shape daily choreography
Ensure colleagues deliver excellent service
Ensure operational standards are met consistently
Collaborate closely with the Branch Manager
Take ownership of the banking hall
Coach staff
Maintain controls
Drive continuous improvement