Assitant Branch Manager

Center Parc Credit Union•Savannah, GA

15h•$56,256 - $64,070

About The Position

The Assistant Branch Manager partners with the Branch Manager to support overall branch operations, develop employees, strengthen performance, and provide exceptional member experiences. The role shares responsibility for assigned support functions and daily tasks while helping Center Parc Credit Union fulfill its mission of helping members achieve financial success through exceptional products and service. The Assistant Branch Manager may assume responsibility for daily branch operations when the Branch Manager is absent and provides work direction and oversight to branch employees.

Requirements

Associate degree in business, business administration, or a related field, or two years of relevant work experience in lieu of a degree.
Three years of specific work experience in banking, financial services, or credit unions.
Two years of relevant supervisory experience.
Proficiency with Microsoft Office products.
Ability to perform the essential duties satisfactorily; reasonable accommodation may be made for individuals with disabilities.
Ability to operate automated office machines such as a calculator, computer, printer, facsimile machine, telephone, and copier.
Ability to stand and sit regularly, bend and stoop as needed, see objects up close or at a distance, and use peripheral vision.
Ability to lift and/or carry 5 to 25 pounds.
Employment offer and continued employment are contingent upon acceptable background and credit checks and satisfactory proof of the right to work in the U.S.

Nice To Haves

One year of experience as a Branch Manager or Assistant Branch Manager in a bank or credit union.
Prior experience with Symitar and Meridian Link.

Responsibilities

Adhere to and deliver on Center Parc Credit Union’s core values.
Direct daily branch operations and ensure prompt, professional member service and consistent execution of service standards.
Ensure compliance with member service, operational, fraud-prevention, safety, and security policies; address exceptions and escalate material risks as appropriate.
Maintain expert knowledge of retail operations, policies, controls, products, and services, and ensure consistent branch application and proficiency in Member Service Representative and Member Service Representative Lead duties.
Exercise override authority within established limits and make sound decisions regarding check holds, fee waivers or refunds, exceptions, and escalations.
Coordinate with other branches, operations departments, and internal business partners to resolve issues beyond branch authority and ensure timely follow-through.
Assume decision-making authority for daily branch operations in the Branch Manager’s absence, including work assignments, service execution, staffing coordination, operational controls, and escalation management.
Guide and oversee new accounts, account maintenance, credit card and loan requests, and product and service recommendations; ensure recommendations meet member needs and transactions are completed accurately.
Serve as the management-level escalation point for member complaints, concerns, questions, and complex service issues; ensure resolution, documentation, and follow-up.
Communicate operational, transactional, product, procedural, and compliance changes to front-line employees; confirm understanding and reinforce consistent execution.
Oversee branch cash operations, including currency orders, teller cash levels, incoming currency shipments, and required controls and dual-verification procedures.
Investigate teller outages and losses, identify root causes, document findings, implement or recommend corrective action, and monitor follow-through.
Oversee ATM balancing and related controls, investigate discrepancies, and ensure timely resolution and documentation.
Coordinate branch support for internal and external audits, ensure requested records are complete and accurate, respond to findings, and support corrective action.
Lead employee onboarding, coaching, performance development, and day-to-day accountability by setting expectations, assigning and reviewing work, observing performance, providing feedback, establishing objectives, and addressing performance or procedural gaps in partnership with the Branch Manager.
Use effective written and oral communication in daily correspondence and work.
Maintain credibility and positive working relationships across organizational levels.
Comply with BSA/AML and OFAC regulations applicable to the position.
Attend ongoing training, including on- and off-site workshops and webinars.
Travel to other branches or operations departments when required by assignment and business needs.
Perform other duties as assigned.
Provide work assignments to and observe the daily work of Member Service Representatives; may manage other day-to-day tasks through indirect reporting relationships or a matrixed management approach.