Assistant Branch Manager

WaFd Bank•Murray, UT

1d•$23 - $33•Onsite

About The Position

The Assistant Branch Manager supports the Branch Manager in overseeing daily branch operations, driving sales performance, and delivering exceptional customer service. This role assists with staff leadership, operational compliance, and achievement of branch goals while helping to create a welcoming, efficient banking environment. The Assistant Branch Manager acts as a key point of support for branch staff and clients and serves as a leader in the absence of the Branch Manager.

Requirements

High school diploma or approved equivalent
five years minimum experience in a financial institution
strong math skills
10-key and keyboarding
standard Microsoft Office tools such as Excel, Word, Teams, PowerBI, and Outlook
well developed smart phone and digital channel skills
excellent organizational and analytical skills
superior written and oral communication skills
valid driver’s license
satisfactory transportation
adequate insurance coverage
Prior banking experience, including previous work in sales or client relations.

Nice To Haves

three (3) or more years’ experience as a Personal Banker or branch supervisory role.

Responsibilities

Build exceptional knowledge of bank products and services to maintain rapport with clients, understand their needs, and provide solutions.
Proactively seek new business relationships, including a network of business owners, consumer prospects, finance professionals and community leaders.
Make out-of-office calls to businesses, community organizations, and referral sources as assigned by Leadership.
Introduce and demonstrate digital and self-service options to clients.
Develop strategies to help expand small business and consumer client base.
Communicate clearly with staff and clients verbally, over the phone, and via video chat.
Assist the manager in optimizing operational effectiveness and profitability to enhance shareholder value.
Support branch leadership in meeting branch production goals.
Ensure high level of customer satisfaction through the delivery of excellent service.
Acquire and apply skills in preparation for advancement to a branch manager position.
Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind.