Assistant Branch Leader - Lake Mary Branch

BankUnited, Inc. • Orlando, FL

9h • Onsite

About The Position

The Assistant Branch Leader (ABL) oversees the day-to-day operations of an assigned branch or branches and reinforces the Bank’s vision by modeling expected sales, service, and risk-management behaviors. This is a branch-based role that serves as the in-branch leader on a day-to-day basis. The ABL works with the Market Leader to achieve branch goals, leads and coaches personnel, manages branch operations and service levels, and ensures compliance with bank policies and regulatory requirements.

The position also supervises employees and/or functions, projects, or services as applicable. Supervisory duties include interviewing, hiring, training, assigning and directing work, evaluating and coaching performance, rewarding and disciplining employees, and resolving complaints and problems.

New hires must attend a two-week Retail Training Class from 9 a.m. to 5 p.m. in either Miami Lakes or Boynton Beach. The company may reimburse mileage beyond the employee’s daily commute to their primary office for training. Employees traveling more than 60 miles each way may inquire about hotel reimbursement details.

Requirements

• High school diploma or GED required.
• Three to five years of progressive banking (branch) experience with demonstrated leadership capabilities required.
• Communication and language skills.
• Mathematical skills.
• Reasoning and analysis ability.
• Interpersonal skills and ability to build relationships.
• Sales ability and persuasiveness.
• Customer service skills.
• Attendance.

Nice To Haves

• Associate’s degree preferred.
• Bachelor’s degree preferred.
• Strong branch operations and sales experience preferred.
• Candidates residing within BankUnited’s footprint may be given preference.

Responsibilities

• Assist the Market Leader in ensuring the branch meets and exceeds established day-to-day goals through personal and staff production.
• Lead, direct, manage, and coach branch personnel to meet short- and long-term sales, customer-satisfaction, and risk-management goals; serve as the branch’s lead sales coach.
• Direct and coordinate daily branch activities, with responsibility and accountability for budget, personnel, goal achievement, compliance, risk requirements, and client satisfaction.
• Ensure branch operations are handled accurately and on time; maintain operational integrity through delegation and inspection of expected outcomes.
• Manage service levels against customer expectations.
• Ensure day-to-day compliance and operational risk controls meet bank and regulatory standards and policies.
• Approve specified check amounts, wire transfers, cashier’s checks, uncollected funds, and insufficient funds within preset credit-authority limitations.
• Identify obstacles and opportunities and empower team members to address obstacles to sales and service within their control.
• Maintain understanding of current financial products, policies, procedures, and regulations.
• Follow current policies, procedures, and compliance and audit requirements, including retail assessments, security assessments, and account quality reviews.
• Manage programs and reward systems developed with the Market Leader to support morale, employee development, performance, and retention.
• Comply with applicable federal and state laws, regulations, and guidance, including anti-money-laundering requirements such as the Bank Secrecy Act and USA PATRIOT Act.
• Follow Bank policies and procedures and complete required training.
• Identify and report suspicious activity.
• Supervise functions, projects, services, and/or employees as applicable, in accordance with organizational policies and applicable laws.
• Interview, hire, and train employees; plan, assign, and direct work; appraise and coach performance; reward and discipline employees; and address complaints and resolve problems.

Benefits

• The company may reimburse mileage exceeding the distance of an employee’s daily commute to their primary office for required training.
• Employees traveling more than 60 miles each way may inquire about hotel reimbursement details.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED