Receptionist - Lake Mary

Coast Dental • Lake Mary, FL

1d

About The Position

The Receptionist supports the dental office at the front desk, combining patient interaction with basic paperwork administration under the direction of the Office Manager. The role involves assisting patients throughout check-in, appointment scheduling, insurance verification, and check-out, while maintaining patient records and a clean, organized front desk area. The Receptionist also participates in office meetings and assigned checklist activities.

Requirements

• Basic clerical and administrative skills.
• Excellent customer service skills and professional, courteous phone etiquette.
• Working knowledge of Internet Explorer and Microsoft Word.
• Strong organizational skills and ability to multitask.

Nice To Haves

• Basic knowledge of insurance and dental terminology.
• Knowledge of Microsoft Excel.
• Experience with dental software such as EagleSoft.
• Previous insurance and/or dental office experience.
• Previous experience with orthodontic or other specialty practices.

Responsibilities

• Provide excellent customer service to patients in person and over the phone.
• Check in patients and complete patient registration under the direction of the Office Manager.
• Schedule patient appointments within operational standards.
• Confirm patient appointments two business days before the appointments.
• Complete insurance verifications two business days before general and specialty patient visits to determine coverage and benefit limits, and link insurance in EagleSoft as directed by the Office Manager and/or orthodontic supervisor.
• Ensure required pre-authorizations are received before appointments.
• Complete patient check-out by reviewing charts for accuracy and confirming that documented procedures match the signed routing slip submitted by the general dentist or specialist.
• File patient charts daily.
• Participate in morning huddles, chart reviews, and routine office meetings as necessary.
• Participate in assigned monthly checklist activities.
• Keep the front desk area clean and neat.
• Perform other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed