Assistant Boutique Manager

Richemont•Miami, FL

2d•Onsite

About The Position

The Deputy Boutique Manager is responsible for assisting the Boutique Manager in the day to day operations of the boutique with a focus of motivating and directing the team to provide exceptional service while reaching or exceeding its sales targets. This role involves motivating and supporting retail initiatives to generate revenue and hit sales targets, participating in and leading activities to improve sales to Prospects, Repeat and VIP clients, and setting the tone on the selling floor. The Deputy Boutique Manager will significantly contribute to all sales and sales assists, set the tone for exceptional customer service, and support the Boutique Manager in assessing team needs, training, and guiding the team on Maison History, RNA policies, procedures, and Product Knowledge. They will also assist in scheduling the team for proper coverage, guiding the team in meeting KPIs and goals, providing performance feedback, coaching, and driving accountability and development. This role requires the ability to lead the boutique and ensure business continuity in the Boutique Manager’s absence, assist with payroll and commissions, and ensure proper boutique operations. The Deputy Boutique Manager will supervise the safety and wellbeing of the team, clients, and product, follow all Finance and VM guidelines, and ensure continuous client acquisition and development. They will analyze performance, identify business opportunities, support action plans, maintain VIP relationships, work with corporate to build clients, develop loyalty through customer journeys, ensure associates use CRM tools, and travel with clients to events and the manufacture when appropriate. Additionally, they will ensure daily/weekly/monthly activations are completed and develop/maintain relationships with the community and business centers, providing feedback on competition and traffic.

Requirements

5-7 years of management, preferred in luxury retail.
Exhibits critical thinking skills and is strong in solution oriented.
Having a “team player” spirit and the ability to work well within a group/team dynamic.
Autonomous and with excellent interpersonal skills.
Must be flexible to change and adaptiveness in work responsibilities.
Excellent communication skills
Proficiency with MS Office software required
Availability and flexibility to work: days, nights, weekends, holidays, store openings and closings, to meet the needs of the business.

Nice To Haves

other foreign language is highy appreciated
proficiency with SAP preferred

Responsibilities

Motivate and support retail initiatives to generate revenue and hit sales targets
Help the Boutique Manager by participating and leading all activity that will improve sales to Prospects, Repeat and VIP clients.
Responsible for setting the tone on the selling floor and significantly contributing to all sales and sales assists
Set the tone for Exceptional Customer Service
Support to manage the Boutique Team
Support Boutique Manger in assessing the needs of the team
Help to train and guide the team regarding Maison History, RNA policies and procedures and Product Knowledge
Schedule the team to ensure proper coverage, according to needs of the business
Help to guide the team in ensuring KPI’s are met
Help to guide and motivate the team to reach their goals
Provide regular performance feedback, coaching the team, and helping drive accountability and development.
Ability to lead the boutique and ensure continuity of the business in the Boutique Manager’s absence.
Help boutique manager to ensure that payroll and commissions are completed on time and follow company guidelines
Support to Manage and Ensure the Proper Operations of the Boutique
Help to supervise the safety and wellbeing of the team, clients and product by following all RNA safety and security guidelines
Follow all Finance guidelines in accordance with RNA procedures and policies and ensures that the team is doing the same
Comply with requests for reporting as required
Manage and ensure all VM policies and procedures are followed in accordance with HQ and VM manager requests and guidelines
Responsible for Continuous Client Acquisition and Client Development
Ensure that associates are continuing to develop new relationships and hitting their KPI’s for client acquisition and client development.
Ability to analyze individual and boutique performance, identify business opportunities and support appropriate action plans.
Maintain VIP relationships and works with corporate to help build and engender these clients
Develop loyalty by taking the client through our customer journeys
Work with associates ensuring that they are using the CRM tools at their disposal
Travel with clients to events and trips to the manufacture when appropriate
Ensure that daily/weekly/monthly activations are being completed
Develops and Maintains Relationships with the Community and with the Boutique’s Business Centers
The Asst Manager should help to engender good relationships within the community
Provide feedback regarding competition and an understanding of traffic