Boutique Manager
About The Position
At L'Occitane en Provence, your passion for beauty and sustainability creates meaningful impact. Join us to craft authentic beauty experiences, care for the planet, and connect with guests in a beautiful environment where your growth and development are truly nurtured. You are more than a manager — you are the team leader, crafting memorable experiences for our teams, guiding them with empathy and coaching them towards success. A broad-minded professional enriched by diverse paths — combining retail, hospitality, or guest-centric experience, with curiosity and a growth mindset. A team builder — coaching with care, celebrating success, and fostering sense of shared mission. A commercial mind — who activates the commercial focuses and achieves results, with a guest-first heart A role model in professionalism, skilled in feedback, with a ‘can-do’ and ‘can-grow’ attitude. A driver of excellence — ensuring flawless execution in store and run of operational aspects. A passionate storyteller — bringing to life our values of beauty, design, sustainability, and meaningful connections.
Requirements
- Retail, hospitality, or guest-centric experience
- Curiosity and a growth mindset
- Coaching with care, celebrating success, and fostering sense of shared mission
- Commercial acumen and ability to achieve results
- Guest-first approach
- Professionalism, skilled in feedback, with a ‘can-do’ and ‘can-grow’ attitude
- Ability to ensure flawless execution in store and operational aspects
- Ability to bring to life values of beauty, design, sustainability, and meaningful connections
Nice To Haves
- If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every single listed qualification.
Responsibilities
- Coach and empower Beauty Hosts, set clear objectives, celebrate successes, and provide constructive feedback to drive growth and excellence.
- Create memorable moments, personalized advice, and build long-term relationships through clienteling.
- Set goals, track KPIs, drive the commercial focuses and support the team in achieving sales targets and boutique profitability.
- Develop your team’s know-how and level of guest service to maximize guest satisfaction.
- Own the commercial execution in the store as per standards and ensure operational activities are running flawlessly.
- Uphold the Maison’s heritage, values, and sustainability commitments, maintain boutique appearance and service standards, and collaborate on merchandising and events.
- Encourage innovation, adapt quickly to changing priorities, via a solution-focused approach
Benefits
- Discretionary Company Bonus scheme
- Contribution Pension Scheme
- Holiday Allowance – above statutory
- Flexible Bank Holidays
- Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year
- Volunteering 1 Day
- Half day leave for Birthday
- One day’s holiday for Newly Weds
- Discount Scheme
- Product allocation
- Company benefits platform
- Cycle to work scheme through Reward Gateway
- Travel loan through Reward Gateway
- Subsidised health & wellbeing plan
- Long service awards
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
