Assistant Banquet Manager

AccorHotel•Toronto, ON

2d•CA$60,690 - CA$70,000•Onsite

About The Position

Ensure smooth running of the banquet floor, leading Servers, bartenders, porters in their duties. Attend daily management briefings. Execute meetings and events through thorough review of BEO details. Review room set-ups for accuracy. Plan and co-ordinate event details with kitchen, stewarding and catering. Conduct pre & post function briefings and foster effective communication with staff. Ensure standards are adhered to through regular quality checks of colleague work. Direct staff in maintaining clean, tidy and organized back of house service areas. Build & maintain communication channels with organizers before, during and after all services to ensure all needs are exceeded (minimum 40min check in with clients). Coordinate on site changes with kitchen and stewarding. Communicate with catering and all other departments as needed on the outcome, opportunities & successes of all functions through function log and personal follow up. Coach and counsel line staff during shifts. Participate in monthly communication meetings. Undertake staff performance reviews. Follow disciplinary process to maintain colleague accountability. Aid them so they may excel in their positions. Ensure that billing of convention items is correct and posted in a timely manner. Follow established Billing Procedures. Liaise inter-departmentally to ensure that guest’s needs are prioritized. Maintain strong focus & constructive approach to achieving department goals with regards to: Meeting Planner Scores, Colleague engagement, Revenue prioritization and Health & Safety. Conduct frequent inspections of Banquet facilities and equipment.

Requirements

Fluency in English (written and verbal) required
Strong computer skills in Microsoft Suite required.
Two years food and beverage management experience required.
Must be legally eligible to work in Canada.

Nice To Haves

Post-Secondary Hospitality Degree an asset.
Previous experience in banquets in a luxury hotel is preferred.
Experience in a unionized workplace preferred.

Responsibilities

Ensure smooth running of the banquet floor, leading Servers, bartenders, porters in their duties.
Attend daily management briefings.
Execute meetings and events through thorough review of BEO details.
Review room set-ups for accuracy.
Plan and co-ordinate event details with kitchen, stewarding and catering.
Conduct pre & post function briefings and foster effective communication with staff.
Ensure standards are adhered to through regular quality checks of colleague work.
Direct staff in maintaining clean, tidy and organized back of house service areas.
Build & maintain communication channels with organizers before, during and after all services to ensure all needs are exceeded (minimum 40min check in with clients).
Coordinate on site changes with kitchen and stewarding.
Communicate with catering and all other departments as needed on the outcome, opportunities & successes of all functions through function log and personal follow up.
Coach and counsel line staff during shifts.
Participate in monthly communication meetings.
Undertake staff performance reviews.
Follow disciplinary process to maintain colleague accountability.
Aid them so they may excel in their positions.
Ensure that billing of convention items is correct and posted in a timely manner.
Follow established Billing Procedures.
Liaise inter-departmentally to ensure that guest’s needs are prioritized.
Maintain strong focus & constructive approach to achieving department goals with regards to: Meeting Planner Scores, Colleague engagement, Revenue prioritization and Health & Safety.
Conduct frequent inspections of Banquet facilities and equipment.