Assistant Bank Branch Manager

Mainstreet Bank•Arlington, VA

3h•Onsite

About The Position

Performs duties and responsibilities of Branch Manager in the Branch Manager’s absence. Manages overall branch office operations. Assists clients by providing exceptional customer service and provide problem resolution when necessary. Prepares reports for management as required. Supervises vault operations and procedures. Maintains knowledge of branch policies and procedures with respect to approving checks and overrides. Opens and services new accounts and operates a teller drawer if needed. Meets and exceeds customer expectations by accurately assessing needs and providing solutions. Complies with all department, bank, and regulatory policies and procedures.

Requirements

Minimum High School diploma and three to five years relevant work experience as a customer service representative or financial services provider.
Proficient knowledge of various branch transactions, products and services.
Proficient understanding of Bank laws and regulations related to Retail.
Ability to supervise, monitor and evaluate branch work.
Strong customer service and problem solving skills.
Ability to multi-task and meet deadlines in a time sensitive environment.
Proficient computer skills with the ability to become proficient in Bank systems.

Responsibilities

Performs duties and responsibilities of Branch Manager in the Branch Manager’s absence.
Manages overall branch office operations.
Assists clients by providing exceptional customer service and provide problem resolution when necessary.
Prepares reports for management as required.
Supervises vault operations and procedures.
Maintains knowledge of branch policies and procedures with respect to approving checks and overrides.
Opens and services new accounts and operates a teller drawer if needed.
Meets and exceeds customer expectations by accurately assessing needs and providing solutions.
Complies with all department, bank, and regulatory policies and procedures.