Retail Bank Branch Manager
About The Position
This role is for a hands-on, customer-focused Branch Manager to lead the daily operations of a retail Lewisville branch. The manager will be responsible for driving new business, building strong client relationships, managing branch performance, and ensuring a high level of service and professionalism. The ideal candidate should possess a balance of leadership, operational knowledge, and a strong commitment to customer experience. The position involves overseeing daily branch operations, supporting and leading the team, driving business development, delivering exceptional customer service, handling transactions and account support, assisting with lending activities, resolving electronic banking issues, and ensuring compliance and risk management.
Requirements
- High School Diploma or equivalent
- Strong communication skills, both written and verbal
- Good personal credit history
- 5+ years of experience in a financial institution
- Experience with lending and new accounts
- Strong interpersonal and customer service skills
- Solid math and clerical abilities
- Ability to multi-task and stay organized in a fast-paced environment
- Working knowledge of Microsoft Word and Excel
Responsibilities
- Oversee daily branch operations including end-of-day processes, balancing, and audits of teller drawers and vaults
- Order and manage branch cash levels
- Open and maintain deposit accounts and assist with loan processing
- Ensure operational accuracy, efficiency, and compliance
- Serve as Teller Supervisor, providing approvals and guidance
- Assist with employee training and development
- Conduct performance reviews and address employee concerns as needed
- Foster a professional, team-oriented environment
- Identify, recruit, and retain profitable customers
- Promote and cross-sell deposit products including CD’s, IRA’s, and consumer loans
- Build relationships with both new and existing customers to grow the branch
- Respond to customer inquiries in person and by phone
- Assist with account questions, transactions, and service requests
- Address customer concerns and ensure timely resolution
- Refer customers to appropriate specialists when needed
- Process deposits, withdrawals, wires, and other transactions accurately
- Verify documentation and ensure proper endorsements
- Assist with account maintenance and updates
- Interview consumer loan applicants
- Collect and organize documentation for loan files
- Assist customers with debit card inquiries, reissues, and PIN resets
- Handle ATM and debit card disputes
- Approve daily NSF items in accordance with bank policy
- Maintain compliance with all internal policies and regulatory requirements
- Properly document any exceptions
Benefits
- Medical Coverage
- Dental Coverage
- Prescription Drug Co-Pay
- Health Care Reimbursement
- Dependent Care Reimbursement
- Basic Life Insurance
- AD&D
- Long-term Disability
- Short-term Disability
- Paid Sick Leave
- ESOP with 401k Provisions
- Vacation and personal days
- National Holidays
- Tuition Reimbursement
- Professional Development (Banking Schools, Marketing Schools, Seminars, Etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
Number of Employees
1-10 employees
