Assistant Association Manager

PMI Indianapolis•Noblesville, IN

10d•$19 - $26•Hybrid

About The Position

Atha Enterprises is seeking a detail-oriented Assistant Association Manager to join our Indianapolis office in a hybrid capacity. Working alongside our Community Managers, you will support daily portfolio operations, vendor relations, and homeowner communications. A PMI Assistant Association Manager position is responsible for assisting the Community Association Managers in the management of the day-to-day operations of the communities in the assigned portfolio. The Assistant Community Manager reports directly to their assigned Community Managers, the Director of Community Management, and all other executive staff and is responsible for providing support to managers in the assigned portfolio. This includes, but is not limited to, communicating with homeowners, performing compliance inspections, and generating reports.

Requirements

Knowledge of HOA governing documents and financial reports
Ability to maintain a high level of accuracy and organization dealing with homeowners
Excellent interpersonal skills
Analytical and problem solving skills
Effective verbal and listening communication skills
Computer skills including the ability to operate spreadsheets, word processing programs, e-mail at a high proficiency level

Nice To Haves

6 months of property management experienced preferred but not required.
This role offers a structured pathway to becoming a Community Association Manager within approximately 12 months.
The ideal candidate will spend their first year mastering our operational procedures and company culture while earning their Certified Manager of Community Associations (CMCA) designation.

Responsibilities

Responding to homeowner inquiries via telephone, email, other
Updating homeowner account notes
Sending and tracking violation letters and architectural request responses
Creating community newsletters
Creating and tracking maintenance work orders and insurance bids
Supporting Community Managers in all functions such as attending meetings (2-3/month), scanning and filling documents, updating community websites, and generating monthly financial reports.
Facilitating community inspections
Organizing bids, contracts and other community documents
Processing special mailings
Managing vendor relationships