Assistant Community Association Manager

Associa•Panama City Beach, FL

2d•Onsite

About The Position

Associa is seeking a dedicated Assistant Community Manager to provide essential community support to their property management team in Panama City Beach, FL. This role is key to the success of a dynamic property management company, focusing on efficient operations and providing clerical and administrative support to Community Manager(s). The Assistant Community Manager will serve as a liaison to homeowners, vendors, board members, committee members, and internal staff.

Requirements

Must have the desire and ability to obtain Florida Community Association Manager License (LCAM), or already have an LCAM would be highly desirable.
Industry experience is a plus
Strong mathematical knowledge with accounting applications
Ability to work in a fast-paced environment
Professional customer service skills
Exceptional communication skills both written and verbal with a polished, professional and friendly demeanor.
Demonstrated proficiency with current Microsoft Programs (Word, Excel, Outlook, etc.)
Knowledge of conflict resolution techniques at a proficient level.
Self-motivated, proactive, detail oriented and a team player.
Time management and time critical prioritization skills.
Effective organizational skills.

Responsibilities

Field and respond promptly to homeowner inquiries via phone, e-mail, work order, letter, and/or in person.
Work on the ARB Application Process with great attention to detail as well as time management to meet deadlines.
Interact with vendors and assist with addressing emergency requests as necessary.
Interact with Developer on projects, requests, and facilitating communication between the Developer and Community Manager.
Update notes within homeowner accounts in C3 of conversations/correspondence with homeowner.
Assist in preparing agendas, update management reports, and compile documents and copies for Board meeting packages.
Prepare newsletters, flyers, and other various documents to inform homeowners of maintenance service or projects, activities, meetings, etc.
Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.
Assist Community Manager in monitoring client delinquency rates and collections process for account portfolio.
Maintain property files and unit files.
Assist with processing new homeowner welcome packets.
Assist with issuing of key fobs, pool passes and processing access keys.
Assist Community Manager with ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary.
Assist Community Manager with requests for proposals, repair quotes, insurance notifications.
Assist Community Manager with update of property fact sheets in C3.
Assist Community Manager in preparing homeowner CC&R violation letter and communicate results of hearings to homeowners within the time frames set by state statues or governing documents as needed.
Assist homeowners with Associa corporate programs (website, portals, etc.) including client enrollment.
Participate in Associa training including Associa University webinars, etc.
Be hands on and flexible in performing, assisting, and/or supervising any necessary task that is requested by our client and/or the management agent.
Other duties as assigned.