Assistant Area Manager, Panama City Beach

AvantStay • Panama City Beach, FL

22h • Onsite

About The Position

AvantStay is hiring an Assistant Area Manager to support the Area Manager with day-to-day operations for AvantStay properties in Panama City Beach. The role focuses on delivering a superior guest experience through property audits, supply management, and timely responses to guest and homeowner concerns. It requires living within a short drive of the properties, maintaining a hands-on in-market presence, and frequently traveling among properties. The Assistant Area Manager reports to the Area Manager and may step in as market lead and personnel manager when the Area Manager and Senior Assistant Area Manager are absent. The position also participates in a rotating after-hours on-call schedule.

Requirements

• At least 2 years of hospitality or customer-facing experience.
• Basic proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• Availability to work weekends and holidays and to maintain a flexible schedule based on business needs.
• A reliable, snow-ready car and a valid driver's license.
• Ability to spend most working time standing, walking, and driving to properties.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop, and occasionally push, pull, and lift more than 25 pounds.
• Strong self-management skills and the ability to prioritize and meet tight deadlines in a fast-paced environment.
• Responsiveness via Slack and email.
• Residence within a short drive of the vacation rental properties in the designated area.

Nice To Haves

• Vacation rental industry experience.
• Knowledge of Salesforce.
• Experience in hospitality and/or real estate.
• Accredited Residential Manager (ARM) designation.

Responsibilities

• Perform assigned operational tasks for the Area Manager and cover as market lead and personnel manager when the Area Manager and Senior Assistant Area Manager are absent, if applicable.
• Serve as a timely and reliable contact for property owners, review owner distribution statements, and connect owners with AvantStay's internal departments.
• Meet and maintain standards and metrics related to owner satisfaction.
• Collaborate with the in-market team, including training, coaching, and evaluating field operations personnel.
• Track guest and homeowner issues through resolution, review the quality of resolutions, and take appropriate steps to ensure satisfaction.
• Identify property issues and quality concerns proactively, address them, and assign corrective work to field operations personnel as appropriate.
• Complete essential administrative duties that support daily operations without direct supervision.
• Coordinate or oversee housekeeping and routine rental maintenance, including tasks such as changing linens, moving furniture, changing light bulbs, and troubleshooting cable or Wi-Fi issues.
• Maintain appropriate inventories of consumables and linens across homes in the market.
• Inspect properties regularly to ensure compliance with AvantStay standards and regulations, as needed and when market coverage is insufficient.
• Respond promptly to guest and homeowner concerns through email, calls, texts, Slack messages, and tickets.
• Travel frequently to properties in the designated area to support operations and ensure compliance.
• Participate in a rotating after-hours on-call schedule for market support.

Benefits

• Company-sponsored insurance, including medical, dental, vision, and life insurance.
• Flexible paid time off.
• Complimentary and discounted stays at AvantStay properties.
• Pre-tax retirement savings plans offered via Betterment.
• Paid parental leave.
• Fitness reimbursement.
• Cell phone reimbursement.
• Mileage reimbursement.
• Annual salary of $60,000–$64,000 plus a performance bonus, dependent on skills and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed