Assistant Area Manager, Adirondacks

AvantStay • North Creek, NY

17h

About The Position

AvantStay is hiring an Assistant Area Manager to support daily operations at its short-term rental properties in the Adirondacks. The role focuses on maintaining a superior guest experience through property audits, supply management, timely responses to guest and homeowner concerns, and oversight of issue resolution. It requires close proximity to the market and frequent travel to properties within the designated area.

The Assistant Area Manager reports to the Regional Manager and supports property owners, market operations, housekeeping and routine maintenance coordination, inventory management, and compliance with AvantStay standards. The role also participates in rotating after-hours on-call coverage. The position offers an annual salary of $55,000 plus a performance bonus, with the bonus dependent on skills and experience.

Requirements

• At least 2 years of hospitality or customer-facing experience.
• Basic skills in Microsoft Office, including Excel, Word, and PowerPoint.
• Availability to work weekends and holidays, with a flexible schedule to meet business needs.
• Ability to spend most working time standing, walking, and driving to properties.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop, and occasionally push, pull, and lift more than 25 pounds.
• Excellent self-management skills and ability to prioritize and deliver work to tight deadlines in a fast-paced environment.
• Responsiveness via Slack and email.
• Must reside in the designated area.
• Valid driver’s license and active car insurance.
• Reliable, snow-ready car.

Nice To Haves

• Vacation rental industry experience.
• Experience in hospitality and/or real estate.
• Accredited Residential Manager (ARM) designation.

Responsibilities

• Report to the Regional Manager and perform assigned tasks.
• Serve as a reliable point of contact for AvantStay property owners, communicate with them in a timely manner, and review owner distribution statements.
• Meet and maintain AvantStay standards and metrics related to owner satisfaction.
• Monitor guest and homeowner issues through resolution within designated time frames; review resolution quality and take appropriate action to ensure customer satisfaction.
• Proactively identify property issues and quality-assurance concerns, address them, and/or assign rectification duties to vendors.
• Carry out essential, non-manual administrative duties to support daily operations without direct supervision.
• Coordinate or oversee housekeeping and routine rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, and troubleshooting cable or Wi-Fi issues.
• Ensure homes have appropriate inventory levels of consumables and linens for the market.
• Conduct regular property inspections to verify compliance with AvantStay standards and regulations, as necessary and when market coverage is insufficient.
• Respond promptly to guest and homeowner concerns via email, calls, texts, Slack messages, and tickets.
• Travel frequently to properties within the designated area to support operations and ensure compliance.
• Participate in rotating after-hours on-call coverage for market support.

Benefits

• Annual salary of $55,000 plus a performance bonus dependent on skills and experience.
• Company-sponsored medical, dental, vision, and life insurance.
• Flexible paid time off.
• Complimentary and discounted stays at AvantStay properties.
• Pre-tax retirement savings plans offered via Betterment.
• Paid parental leave.
• Fitness reimbursement.
• Cell phone reimbursement.
• Mileage reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed