Assistant Area Manager, Adirondacks

AvantStay • Town of Johnsburg, NY

6h • Onsite

About The Position

AvantStay is hiring an Assistant Area Manager to support the daily operations of its short-term rental properties in the Adirondacks. The role focuses on maintaining property standards, supporting a superior guest experience, communicating with homeowners, and resolving guest or homeowner concerns. It requires living near the designated market and frequent travel to properties in the area. The position also participates in rotating after-hours on-call coverage.

Requirements

• At least 2 years of hospitality or customer-facing experience.
• Basic skills in Microsoft Office, including Excel, Word, and PowerPoint.
• Availability to work weekends and holidays and maintain a flexible schedule based on business needs.
• Ability to spend most working time standing, walking, and driving to properties.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop, and occasionally push, pull, and lift more than 25 pounds.
• Excellent self-management, prioritization, and deadline-management skills; ability to work in a fast-paced environment.
• Responsiveness via Slack and email.
• Must reside in the designated area.
• Valid driver's license and active car insurance.
• Reliable, snow-ready car.

Nice To Haves

• Vacation rental industry experience.
• Experience in hospitality and/or real estate.
• Accredited Residential Manager (ARM) designation.

Responsibilities

• Report to the regional manager and perform assigned tasks.
• Serve as a point of contact for property owners, communicate with them in a timely manner, and review owner distribution statements.
• Meet and maintain AvantStay standards and metrics related to owner satisfaction.
• Monitor guest and homeowner issues through resolution, assess the quality of resolutions, and take action to ensure customer satisfaction.
• Proactively identify property issues and quality assurance concerns, address them, or assign rectification duties to vendors.
• Carry out essential non-manual administrative duties to support daily operations independently.
• Coordinate or oversee housekeeping and routine rental maintenance, including changing linens, moving furniture, changing light bulbs, and troubleshooting cable or Wi-Fi issues.
• Ensure properties have appropriate inventories of consumables and linens for the market.
• Inspect properties regularly to verify compliance with AvantStay standards and regulations, as needed and when local coverage is insufficient.
• Respond promptly to guest and homeowner concerns through email, calls, texts, Slack, and tickets.
• Travel frequently to properties in the designated area to support operations and ensure compliance.
• Participate in rotating after-hours on-call coverage for market support.

Benefits

• Annual salary of $55,000 plus a performance bonus, dependent on skills and experience.
• Company-sponsored medical, dental, vision, and life insurance.
• Flexible paid time off.
• Complimentary and discounted stays at AvantStay properties.
• Pre-tax retirement savings plans offered through Betterment.
• Paid parental leave.
• Fitness reimbursement.
• Cell phone reimbursement.
• Mileage reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed