Assistant Apartment Manager

Campus Apartments•Riverside, CA

About The Position

The Assistant Apartment Manager supports the General Manager in the operational phases of the property, helping maintain customer satisfaction, fiscal stability, and good physical condition. The role includes rent collection and follow-up, financial recordkeeping, leasing and resident relations, service-request follow-up, and maintenance of property records.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
Valid driver’s license and current automobile insurance.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to follow through with necessary paperwork and ensure deadlines are met.
Excellent customer service skills.
Ability to communicate effectively and professionally in a fast-paced environment.

Nice To Haves

Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) designation.
Knowledge of Entrata.

Responsibilities

Assist the General Manager with actions that involve or influence the property.
Accept rent and follow up on delinquencies.
Post rent and miscellaneous income receipts.
Make daily bank deposits when receipts are on hand.
Post and follow up on NSF checks.
Handle evictions and NSF warrants.
Turn over bad debts for collection.
Report income collection to the Property Accountant.
Assist with leasing activities and resident relations.
Answer telephones as needed.
Plan and direct social activities as needed.
Inspect move-outs and schedule units for turnkey as directed.
Verify that move-in and renewal lease information matches information entered into the computer.
Follow up on service requests and perform call backs.
Verify the completion and accuracy of Weekly Leasing Reports.
Maintain income and expense information in the computer as the primary record keeper.
Pay property-level bills and forward cash disbursement journals to the Property Accountant.
Verify invoices paid correspond to purchase orders issued and submit properly coded invoices.
Update and post security deposits; process security deposit refunds and forfeitures.
Perform general maintenance, auditing, and filing of property records.