Assistant Agency Director, Social Services Agency

County of Alameda•Hayward, CA

About The Position

Assistant Agency Directors plan, organize, and administer client programs and operations in the Social Services Agency’s Benefit/Employment Services, Child/Family Services, Adult/Aging Services, or Administrative Services departments. They interpret departmental policies, direct assigned units and personnel, and may act for the Agency Director as Department Head of specific client programs. They work at the Agency’s second-highest operational management level and report to the Director of the Social Services Agency. Responsibilities include coordinating programs, personnel, internal management, and departmental administration, and designing new programs in response to changes in the public domain. The position also performs related work as required.

Requirements

Bachelor’s degree from an accredited college or university in Public Administration, Business Administration, Social Welfare, or a closely related field.
Either four years of full-time experience in the Alameda County classified-service classification of Division Director or a higher-level classification, including responsibility for major program administration and policy direction; or five years of increasingly responsible administrative experience, including two years as a Program Director in public welfare administration or a closely related program, with direct responsibility for major program operations, budget, or policy direction.
A master’s degree from an accredited college or university in Public Administration, Business Administration, Social Welfare, or a closely related field may substitute for two years of required work experience under either experience pattern.
Knowledge of principles and practices of public welfare and human services administration.
Knowledge of the California Welfare and Institutions Code.
Knowledge of supervision, budgeting, modern organizational development, management, public relations, and budget principles.
Knowledge of community resources and current trends.
Ability to communicate effectively verbally and in writing.
Ability to make effective decisions and use analytical and problem-solving skills.
Ability to plan and organize, manage and control, and provide leadership.
Ability to demonstrate interpersonal sensitivity and flexibility.

Nice To Haves

Sound understanding of social services programs and client and community needs, with a track record of providing high-quality service management and efficiently leveraging state and federal resources.
Ability to identify and understand complex problems, apply logic and sound judgment, design solutions, and proactively and collaboratively develop and articulate action plans, including program modifications based on legislative changes.
Strong leadership and collaboration skills, political astuteness, and ability to develop senior manager and supervisor teams, inspire, advise and delegate, facilitate goal accomplishment, and track and evaluate performance.
Adaptability to technology trends and ability to use data to inform and set priorities.
Innovative thinking and ability to consider multiple perspectives and build relationships with people of different backgrounds.
Ability to show respect for diverse customers, partners, and employees; examine personal biases and behaviors; champion diversity; recruit and develop people with varied backgrounds; and challenge exclusionary organizational practices.
Strong communication and listening skills, clear thinking, and calmness under pressure.

Responsibilities

Plan, organize, and administer client programs and operations in an assigned Social Services Agency department.
Determine and interpret departmental policies.
Direct the activities of assigned units and personnel.
Act for the Agency Director as Department Head of specific client programs.
Coordinate programs, personnel, internal management, and administration for the assigned department.
Design new programs in response to changes in the public domain.
Perform related work as required.

Benefits

Medical HMO and PPO plans
Dental HMO and PPO plans
Vision coverage or vision reimbursement
Basic and supplemental life insurance
Accidental death and dismemberment insurance
Flexible spending accounts for health, dependent care, and adoption assistance
Short-term and long-term disability insurance
Voluntary benefits, including accident, critical illness, long-term care, hospital indemnity, and legal services
Employee Assistance Program
Defined-benefit retirement pension plan
Deferred compensation plan (457 or Roth)
12 paid holidays and floating holidays
Vacation and sick leave accrual
Vacation purchase program
Management Paid Leave
Catastrophic Sick Leave
Pet insurance
Commuter benefits and Guaranteed Ride Home
Employee Wellness Program, including fitness and incentive-based programs and gym membership discounts
Employee discount program
Child care resources
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