Assistant, Admissions

Austin Community College District • Riverside, CA

22h

About The Position

To provide support services to prospective, returning and current students, staff and faculty.

Requirements

• One year of related work experience.
• High school diploma or educational equivalent.
• Principles and practices pertaining admissions and/or graduation procedures.
• Maintaining an established work schedule.
• Effectively using interpersonal and communications skills including tact, discretion and diplomacy.
• Effectively using organizational and planning skills with attention to detail and follow-through.
• Maintaining confidentiality of work-related information and materials.
• Applying academic record policy and procedures.
• Establishing and maintaining effective working relationships.
• Effective customer-orientation when working with a multicultural population.
• Use a variety of spreadsheet, word processing, database, and presentation software.
• Use large scale, cloud based data management systems
• May also use social media, work with desktop publishing, and update webpages.

Responsibilities

• Provides in-person and virtual customer service to prospective, current, and returning students; assists students with registration issues, and in requesting and distributing student transcripts; answers incoming calls and responds to inquiries.
• Update applicant status to student after applications are approved for completion.
• Records and reports application processing errors; monitors progress through to resolution.
• Uses critical-thinking and judgment to accurately determine Texas residency for tuition purposes using state mandated and accrediting requirements.
• Responsible for decisions that require critical-thinking, initiative and judgment in order to maintain accurate student records such as verifying enrollment, updating student records, receiving and posting incoming transcripts and TSI exemptions according to TSI Compliance guidelines.
• Opens and distributes mail.
• Uploads student record documents to cloud-based content management system.
• Files and maintains student records in accordance with State of Texas record retention requirements.
• Uses independent judgment to resolve complex problems and issues from applicants, students, faculty, Help Desk, Dean of Students, Financial Aid, Student Accounting, and other Academic departments, or the general public by telephone, fax, email, virtual office or in person. Make appropriate referrals when needed.
• Works with the Registrar’s Office to research and correct transcript discrepancies.
• Maintains office supplies as needed.
• Conducts communication campaigns including outbound calls, emails, or text to applicants who have started or submitted their application.
• May creates and distribute student college identification cards.
• Participates in and promotes admissions and enrollment through activities such as application and registration events and Student Life events.
• May contact other colleges, schools, or agencies to obtain clarification of possible discrepancies on transcripts before updating student information in system; may contact internal departments for clarification of accounting information and residency codes before updating student information in system.
• Assist with gathering information and providing reports as needed to appropriate departmental operational stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees