Assistant Administrator

Palm Medical Centers•Tampa, FL

5d•Onsite

About The Position

The Assistant Administrator will assist with the direct supervision of medical center personnel, ensuring adequate staffing levels and evaluating employee performance. This role involves counseling and disciplining employees, monitoring productivity, and assisting in the development and updating of policy and procedure manuals. The Assistant Administrator will also be responsible for processing daily cash reconciliation and deposits, managing petty cash, and collecting monthly statistical reports for upper management. Additionally, this position will aid in developing departmental goals, recommending procurement of supplies and equipment, and analyzing data related to physician productivity and member services. The role requires close collaboration with the Marketing Department to develop strategies for membership growth and retention, handling member complaints and grievances, and ensuring timely issuance of referrals. Maintaining updated documentation for regulatory compliance and fostering open communication with the Administrator on daily operational issues are also key responsibilities. The Assistant Administrator will schedule supervision and staff meetings, ensuring overall customer satisfaction.

Requirements

High school diploma or equivalent required.
At least three years of administrative and clerical experience in healthcare, managed care, Hedis, KPIS, and metrics required.
Medical management: 5 years (Required)
Customer service: 10 years (Required)
Ability to commute/relocate to Tampa, FL before starting work (Required)

Nice To Haves

Associates degree in office administration or related field preferred, not required.
MA Certification, MA work experience is preferred.
Associate degree (Preferred)
Microsoft Office: 5 years (Preferred)

Responsibilities

Assists with direct supervision of medical center personnel and ensures adequate staffing levels.
Evaluates medical center personnel, employee performance, and makes recommendations.
Counsels and discipline employees when necessary; monitors productivity levels of personnel.
Assists in developing and updating policy and procedure manuals.
Assists with processing daily cash reconciliation/ deposits and other reports as necessary and ensures petty cash is accounted and safeguarded.
Collects and summits monthly statistical reports to Upper Management for all center services and departments.
Assists in developing progressive departmental goals and appropriate measures to ensure timely effective results.
Assists in recommending procurement of supplies, equipment, and modifications necessary for practical economical operations.
Responsible to comply with on call rotation.
Assists with analyzing and developing productivity of departments.
Analyzes data related to physician’s productivity and member services.
Works closely with the Marketing Dept. in developing strategies to increase and retain membership.
Handles and resolves member complaints and grievances.
Ensures that referrals are being issued in a timely manner.
Maintains updated documentation of licenses and in-services to comply with regulatory compliance procedures.
Maintains open communication with Administrator on daily operational issues.
Schedules supervision and staff meetings.
Ensures customer satisfaction with all members.
Oversees the daily work activities of the medical office.
May handle or assist with discipline and termination of employees in accordance with company policy.