Assistant Administrator for Emergency Communications

Frederick County Government•Public Safety Training Facility - Frederick, MD

21h•Onsite

About The Position

This professional and supervisory position within the Department of Emergency Communications (DEC) assists the Administrator assigned to a particular section of the Department with the overall management of day-to-day operations of that section. This position will report to an Administrator assigned to one of the Department sections consisting of operations, training, technology, or quality assurance. Supervision is given to Emergency Communications Specialists and Managers. Direct supervision is received from the Administrator, with oversight provided by Assistant Director or Director of Emergency Communications.

Requirements

Associate’s degree in Public Administration, Public Safety, or a related field
Minimum of 7 years emergency communications center work experience performing duties in 911 call taking, and all dispatch disciplines to include, police dispatch, fire dispatch, and emergency medical dispatch which must include 3 years of Emergency Communications Center supervisory work experience
Possession of a valid driver's license
High School Diploma (or equivalent) with 9 years work experience as described above which must include 3 years of Emergency Communications Center supervisory work experience (as a substitution for education)
Advanced knowledge of Local, State and National laws and standards as they apply to the field of Emergency Communications and 911 Emergency Communications Centers
Advanced knowledge of emergency communications center operation and general industry standards related to working operational policies, procedures, and protocols
Advanced knowledge of Fire-Rescue, Medical, Police and other partnering agency disciplines
Advanced knowledge of current aspects of computer hardware and software as they apply to emergency communications
Knowledge of Frederick County geography and surrounding areas
Knowledge of communications equipment including 800 MHZ "trunked" radio systems and digital communications
Strong and effective spoken and written (English) communication skills, including the ability to speak clearly and distinctly, and to accurately summarize and describe information with correct, precise terminology
Ability to perform all duties associated to the Emergency Communications Managers position
Ability to obtain the following certifications within 180 days of employment: IAED EMD, EFD, and EPD certification or comparable Call Taking certifications for Medical, Fire, and Police Dispatch (expired certifications may be considered); CN2 NCIC access level certification, Maryland Institute of Emergency Medical Services (MIEMSS) certification in Emergency Medical Dispatch (EMD); Communications Training Officer (CTO) certification, and IAED certification in EMD-Q, EFD-Q; and EPD-Q or comparable quality assurance certification for Police, Medical and Fire (expired certifications may be considered)
Ability to perform quickly and effectively in emergency situations
Ability to effectively supervise and direct the work of others
Ability to maintain County Authorized Driver privileges
Ability to develop and maintain effective working relationships with co-workers, managers, general public and a diverse group of user agencies

Nice To Haves

Additional education in any field of study

Responsibilities

Monitor and evaluate day-to-day operations; provide recommendations to Administration for improvements in departmental workflow, policies, and procedures; assist in the communication and maintenance of policies, procedures, and information for the 911 Center internally and to local agencies
Plan, coordinate, and execute functions of the Emergency Communications Center
Coordinate support operations to agency partners i.e. Board of Education, Red Cross, Parks and Recreation, Fleet Services, Maintenance, Highway Operations, Municipalities etc.
Oversee the scheduling, preparation, and coordination of shifts to ensure adequate coverage
Review previously approved payroll activities or timesheets with administration
Collect and relay statistical information as required; prepare departmental reports
Coordinate and conduct random and special case reviews to measure protocol compliance; complete protocol case review and provide feedback to Administration
Assist with collecting records pertaining to Freedom of Information Act requests and Department compliance
Review cases and records within the Quality Assurance Program for compliance to established standards; assist with development of quality assurance bulletins and report
Develop and update protocols and trainings; consult with Administrators on suggested updates
Identify trends in performance, alert management to the need for remedial training or operational changes
Serve on the Dispatch Review Committee
Work with the technology group on data collection, entry and management within CAD, VESTA, and other associated emergency communications center systems
Coordinate with Administrators and assist in the development of and administration of intra-departmental training programs; provide required instruction
Assist with continuing education and re-certification by creating, tracking and entry, utilizing Virtual Academy and the IAED site
Represent the Department as necessary at public hearings and meetings with various internal and external groups, councils, municipalities, associations, and boards
Participate in the recruitment and selection processes for new Emergency Communications Specialists; coordinate and development new recruit academy materials
Drive County vehicle to offsite meetings and trainings
Plan and schedule trainings and special events, as needed
Perform other departmental related duties as assigned

Benefits

11 days of Vacation leave with increase after 2 years of employment
15 days of Sick leave with unlimited annual carryover
11 paid holidays, plus 2 additional floating holidays
Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan)
Dental, Vision, and Flexible Spending
Employee Health Center with no or low-cost primary and urgent care
100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
County and Employee funded Defined Benefit Pension Plan
Vesting after 5 years of service
Additional service credit for eligible previous public service, military service, etc.
Employee Assistance Program and Employee Wellness Program
Generous Tuition Reimbursement Program
Deferred Compensation Plan
Legal Resources
Supplemental Life Insurance
Critical Illness, Accident, and Hospital Indemnity Insurance
Lifetime Benefit with Long Term Care plan