Unified Communications Administrator

CACI International•Washington, DC

1d•$86,600 - $181,800•Onsite

About The Position

CACI is seeking a talented Unified Communications and Collaboration (UC&C) Operations Technician to provide maintenance and advanced support for customers globally. The successful candidate will join a team that provides multiple services in the realm of UC&C, including Video Teleconferencing (VTC), Voice over IP (VoIP), Instant Messaging (IM), Presence, Audio/Video Streaming, and some Public Branch Exchange (PBX) phone support within the enterprise. Responsibilities are based on tiered skill level for resolution, supporting customers on all managed DCE/DTE plus scheduled or active Video Teleconferences. The candidate will become familiar with tools such as Cisco Unified Communications Manager (CUCM), Cisco border controllers (CUBE/VCS), Multipoint Control Unit (MCU), Cisco Meeting Server (CMS), Telepresence Management Suite (TMS), Vbrick Rev, Integrated Management Controller (IMC), and various other tools as required. The role involves working shifts: four days on, three days off. The Enterprise Communications Services 3 (ECS3) program supports an intel customer across its CONUS & OCONUS operating locations, focusing on the design, transition, operations, and continual service improvement, including tech modernization, tech refresh, and activities associated with customer Unified Communication (UC) services. The mission includes design, transition, operations, and continual service improvement for the client's LANs and Unified Communication services. This is a 10-hour shift position, with 3 days off and 4 days on, specifically from 22:00-08:00 Wed-Sat (UC Tier 2).

Requirements

Active TS/SCI with polygraph security clearance
Bachelor's degree in a related field, or equivalent experience in lieu of a degree
Minimum 5 years' experience with unified communications
IAT Level II certification

Nice To Haves

Network+
ITIL Foundations or Agile Foundations
CCT Collaboration (CLTECH)
CCNP Collaboration (CLFNDU)
CCNP Collaboration (CLCOR)
CCNP Collaboration (CLACCM) and or (CLCNF)

Responsibilities

Provide technical knowledge of VoIP / PBX telephony systems, software, hardware, Telecommunications standards, and Cisco Unified Communications Manager.
Provide technical knowledge of IM systems like Cisco Jabber, Webex or Microsoft Teams and Presence Services.
Experience with Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC).
Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS.
Ability to provide system/equipment/specialized training, technical guidance to lower skill level employees and support engineering with projects.
Utilize knowledge of network topology; along with networked hardware and software tools listed above.
Provide VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers.
Utilize ticketing software to manage plus prioritize workload and the ability to resolve break/fix and requests.
Perform IOS and Software upgrades.
Possess understanding of dialing protocols to include H.323, E.164 and SIP.
Troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses.
Assist in the development of the training, local guides, and Standard Operating Procedures (SOP) as they pertain to the UC environment.
Perform patching and ensure compliance with network security policies/procedures.
Creating/reporting notifications according to standard operating procedures.
Assist in responsibilities and participate in special projects as tasked by Management.