Unified Communications Administrator, FT, Days

Prisma Health • Sumter, SC

14h • Onsite

About The Position

Performs basic to intermediate troubleshooting, maintenance, configuration, moves, adds and changes of multiple Unified Communications solutions, Legacy PBX and basic network configurations ensuring adherence to established departmental procedures and standards. Assists in proactively identifying potential issues to ensure uninterrupted service. Provides technical investigation for all Prisma Health customers to isolate issues and develop strategies to restore or activate services. Provides support for Network Engineers and Sr. Network Engineers to complete projects, upgrades, and troubleshoot network and telephony systems. Participates in On-Call rotation and after hour cutover support. Handles incidents, problems and requests within the defined Prisma Health IT service level agreements.

Requirements

• Associate degree
• Five (5) years related work experience.
• Network + Certification preferred
• Ability to design and implement functional networks
• Ability to configure, manage, and maintain essential network devices
• Ability to use devices such as switches and routers to segment network traffic and create resilient networks
• Ability to identify benefits and drawbacks of existing network configurations
• Ability to implement network security, standards, and protocols
• Ability to troubleshoot network problems
• Ability to diagnose, restore, repair, and replace critical Cisco networking and system devices at customer sites.
• Ability to support the creation of virtualized networks

Responsibilities

• Troubleshoots basic Incident and Problem tickets relating to hardware and or software issues ensuring response is within the established Prisma Health service level agreements.
• Appropriately escalates unresolved issues
• Performs moves, adds, changes, project support and status updates for UC and Contact Center Systems that support all Prisma Health facilities.
• Interacts with Network Engineers and Sr. Network Engineers to assist with complex network and unified communications projects.
• Provides documentation support for Unified Communications, Contact Center and Legacy Voice systems.
• Monitors the Unified Communications Infrastructure and provides updates and maintenance on UC monitoring tools.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree