Assistant Account Manager

Starin Marketing Inc • Chesterton, IN

18h • $22 - $24 • Hybrid

About The Position

Are you passionate about building relationships, driving results, and delivering exceptional customer experience? As an Assistant Account Manager, you’ll play a vital role in supporting and growing key customer accounts while helping position our company as the go-to partner of choice in the industry. This is an exciting opportunity for a motivated, detail-oriented professional who thrives in a fast-paced, customer-centric environment and is eager to develop their career in sales and account management.

Requirements

• A high school diploma or GED is required.
• Proficiency in Microsoft Office Suite, video conferencing platforms, messaging applications, and general business software.
• Strong organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Strong communication, attention to detail, multitasking, and problem-solving skills.
• Ability and willingness to learn, adapt, and take on new challenges.
• Demonstrated ability to work effectively in a collaborative team environment while contributing to team success and leadership initiatives when needed.

Nice To Haves

• A college degree or relevant work experience demonstrating transferable skills is preferred.
• CTS (Certified Technology Specialist) certification is a plus.
• Experience in customer service, account management, sales support, or a related customer-facing role is preferred.
• Experience within the Audio/Video, Technology, IT, or related industry is beneficial.

Responsibilities

• Develop and maintain relationships with assigned accounts and territories through proactive tele-sales activities and ongoing account management.
• Maintain the main phone line by handling and routing inbound calls promptly and professionally.
• Efficiently manage email communications and respond to inquiries within established Service Level Agreements (SLAs).
• Ensure customer order fulfillment expectations are met by managing ETA requests and providing timely updates and reports.
• Support the Account Manager by providing territory coverage and customer support during absences.
• Collaborate closely with the Key Account Manager and/or Account Manager to effectively manage assigned accounts and strengthen customer relationships.
• Drive revenue growth and margin performance through smart pricing, upselling, and cross-selling.
• Create detailed quotes and manage opportunities for assigned accounts and territories.
• Actively promote and position Midwich products and services to both new and existing customers.
• Identify opportunities to maximize account value through attachment selling and upselling.
• Support customer retention and account growth initiatives through proactive engagement and solution-based selling.
• Work closely with business management, customer service, and fulfillment teams to ensure accurate and timely order entry and processing.
• Demonstrate and embody Midwich US Values through professionalism, accountability, teamwork, and a customer-first mindset.
• Perform other duties as requested, directed, or assigned.

Benefits

• Medical, Dental and Vision Insurance
• Life Insurance, Short-term and Long-term disability Insurance covered by company.
• 401(k) with matching
• Costco Membership
• 11 Paid Holidays and a generous Paid Time Off (PTO) schedule
• Employee Assistance Program (EAP)
• Voluntary Benefits such as (Critical Illness, Term-Life Insurance for self and family members, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED