Assistant Account Manager

UG2•Washington DC, DC

8d•Onsite

About The Position

The Assistant Account Manager is responsible for overseeing custodial operations across the campus's 14 buildings, ensuring services are delivered efficiently and consistently in accordance with UG2 Facility Services' quality standards, direct cost budgets, and client expectations. Working closely with the Account Manager, this role provides day-to-day leadership for custodial staff, promotes operational excellence, and helps maintain a safe, clean, and welcoming environment while fostering high levels of customer satisfaction.

Requirements

Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions plus operational procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to read, interpret, and analyze budgets and job costing.
Ability to solve practical problems and deal with variables in situations where limited standardization exists.
Ability to interpret various instructions furnished in written, oral, electronic, diagram, or schedule form.
Ability to use computer software required by UG2 systems including e-mail, electronic supply ordering, and time-keeping.
Regularly required to stand, walk, use hands, handle or feel objects, use tools or controls, reach with hands and arms, stoop, kneel, crouch, crawl, talk or hear clearly.
Must regularly lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Nice To Haves

Associate’s (A.A.) or higher degree from community college, university, two to three years related experience or equivalent combination of education and experience.

Responsibilities

Ensure the work that is scheduled is performed to maximize operational, contractual standards for account retention and customer satisfaction by utilizing CompuClean reporting software
Weekly update and maintenance of the account’s projects calendar
Monitor and ensure weekly reports are completed/submitted accurately and timely
Daily assist, assign work schedules to Supervision and cleaning personnel
Supervise “New Employee Orientation” training for all new cleaning personnel
Maintain perpetual inventory for requisitioning appropriate supplies and equipment for account(s) daily operations
Help create work orders and submit to regional office for ancillary services
Maintain equipment for optimal production of services
Assist in review, discipline, promote, and discharge of employees
Help resolve any day-to-day operational problems
Always demonstrate leadership qualities internally and externally
Perform such other duties as assigned by Account Manager and Operations Manager