Assistant Account Manager - Commercial Lines

HUB International•Nashville, TN

2d•$21 - $37•Hybrid

About The Position

HUB International is hiring an Assistant Account Manager to support its Commercial Lines team in the Nashville, Tennessee office on a hybrid work schedule. The role supports Account Managers across client service, marketing, and the renewal of commercial insurance accounts, following the company’s best practices, policies, and standard procedures. The Assistant Account Manager works with Account Managers and Client Executives/Producers to prepare for renewals, assemble submissions, contribute to account strategy discussions, and develop account-management skills. The position also involves maintaining agency management systems, checking policy accuracy, preparing coverage summaries, obtaining loss-run data, updating applications and exposure schedules, issuing insurance documents, and monitoring team communications. The role requires related insurance support experience, strong customer service and communication skills, attention to detail, organization, prioritization, problem-solving, and the ability to work collaboratively. A producer’s license is required or must be obtained within six months of hire. HUB describes its workplace as supportive of professional growth, with structured training, licensing support, continuing education, mentorship, and development opportunities. The company offers a collaborative culture and benefits intended to support employees’ well-being and financial security.

Requirements

Related insurance support experience.
Producer’s license, or ability to obtain a license within six months of hire.
Proficiency with Microsoft Office and automated agency management systems.
Excellent customer service and communication skills.
Ability to prioritize workload and complete tasks with focused attention to detail and a sense of urgency.
Ability to problem-solve and communicate outcomes to stakeholders.
Excellent organizational and interpersonal skills, strong communication skills, and ability to work in a team environment.

Responsibilities

Work with Account Managers and Client Executives/Producers on pre-renewal processes, collect pre-renewal information, and assemble complete renewal submissions.
Complete pre-work for Critical Path and participate in strategy meetings to gain a high-level view of client accounts and develop account-management skills.
Collaborate with the Account Management Team on service strategies, aligning client business needs with insurance objectives and service standards.
Update and maintain agency management systems according to HUB workflow procedures.
Check policies for accuracy for renewal, endorsement, audit, and cancellation transactions, and update or enter policy and form details in the agency management system.
Create insurance summaries for existing accounts and templates for new and renewal business by excerpting quoted coverages, exclusions, and endorsement terms offered by carriers.
Obtain loss-run data from carriers and assist with developing and maintaining loss-analysis worksheets.
Update ACORD applications and exposure schedules; prepare Massachusetts RMV forms for vehicle registration transactions; issue evidence of property and certificates of liability from master templates; and monitor emails for the account management team.
Maintain internal resources and stay informed about industry news, trends, and trade publications to identify growth opportunities and support competitive agency services.
Conduct business with an understanding of the company’s business and earnings implications.
Perform other responsibilities as assigned by the Manager or Team Leader.

Benefits

Medical, dental, vision, and prescription drug coverage.
Health Plan Reimbursement Program.
Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
401(k) Savings Plan, with retirement savings matching mentioned in the job posting.
Life and disability plans, including company-paid life and disability plans.
Long-term care coverage.
Employee Assistance Program (EAP).
Comprehensive wellness program.
Identity theft protection, group legal, accident, critical illness, and pet insurance.
Low-cost loan program and student loan resources.
Vacation, holiday, sick, and personal time off.
Paid parental leave.
Flexible work arrangements.
Dress for Your Day policy.
Comprehensive onboarding, continuing education, structured training, licensing support, and ongoing development opportunities.
Eligible bonuses, equity, and commissions for some positions.
Collaborative culture and community impact opportunities through HUB Gives.