Assistant Account Manager - Commercial Lines

Hub International Insurance•Nashville, TN

1d•Hybrid

About The Position

HUB International is hiring an Assistant Account Manager for its Commercial Lines team in the Nashville, Tennessee office, with a hybrid work schedule. The role supports Account Managers with client service, marketing, and renewal activities for commercial insurance accounts, following company best practices, policies, and procedures. The Assistant Account Manager works with Account Managers and Client Executives/Producers to prepare for renewals, gather information, and assemble complete submissions. The role also supports account strategy, maintains agency management system records, checks policy documents for accuracy, prepares insurance summaries, obtains loss-run information, and assists with client-service tasks such as updating applications and exposure schedules and issuing certificates of insurance. HUB offers training, licensing support, continuing education, and development opportunities. The position includes a stated salary range of $21.46 to $37.17 per hour, with compensation affected by skills, experience, work location, and position scope. The role is eligible for a comprehensive benefits and total compensation package.

Requirements

Related insurance support experience.
Producer’s license, or ability to obtain a license within six months of hire.
Proficiency with Microsoft Office and automated agency management systems.
Excellent customer service and communication skills.
Ability to prioritize workload and execute tasks with attention to detail and a sense of urgency.
Ability to solve problems and communicate outcomes to stakeholders.
Excellent organizational and interpersonal skills, strong communication skills, and ability to work in a team environment.

Responsibilities

Work with Account Managers and Client Executives/Producers on pre-renewal processes, collecting pre-renewal information and assembling complete renewal submissions.
Complete pre-work for Critical Path and participate in strategy meetings to gain a high-level understanding of client accounts and develop account-management skills.
Collaborate with the Account Management Team on service strategies that address clients’ business needs and insurance objectives.
Update and maintain agency management systems according to service workflow procedures.
Check renewal, endorsement, audit, and cancellation transactions for accuracy, and enter or update policy and form details in the agency management system.
Create insurance summaries for existing accounts and templates for new and renewal business using quoted coverages, exclusions, and carrier endorsement terms.
Obtain loss-run data from carriers and assist with developing and maintaining loss-analysis worksheets.
Perform client-service tasks that may include updating Acord applications and exposure schedules, preparing MA RMV forms for vehicle registration transactions, issuing evidence of property and certificates of liability from master templates, and monitoring team emails.
Maintain internal resources and follow industry news, trends, and trade publications to identify growth opportunities and support competitive agency services.
Conduct business with an understanding of the Company's business and earnings implications.
Perform other responsibilities as assigned by the Manager or Team Leader.

Benefits

Medical, dental, vision, and prescription drug coverage.
Health Plan Reimbursement Program.
Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
401(k) savings plan; retirement savings matching is also mentioned.
Life and disability plans, including company-paid life and disability plans.
Long-term care.
Employee Assistance Program (EAP).
Comprehensive wellness program.
Identity theft protection, group legal, accident, critical illness, and pet insurance.
Low-cost loan program and student loan resources.
Vacation, holiday, sick, and personal time off.
Paid parental leave.
Flexible work arrangements.
Dress for Your Day policy.
Comprehensive onboarding, continuing education, structured training, licensing support, and ongoing development opportunities.
Eligible bonuses, equity, and commissions for some positions.
Community impact opportunities through HUB Gives.