Assistant Account Manager - Middle Market Commercial Lines

Ironside Insurance Group • Boston, MA

2d • Hybrid

About The Position

Ironside Insurance Group is seeking a motivated Assistant Account Manager to support its growing Middle Market Commercial Lines team. This entry-level opportunity is suited to a recent college graduate interested in building a career in commercial insurance, learning from experienced professionals, and taking on increasing responsibility. No prior insurance experience is required.

The role works alongside account managers and producers to support renewals, new business, and day-to-day client service. As insurance knowledge develops, the employee will gain exposure to more complex accounts and participate in client and carrier meetings. The position is onsite and partially remote; candidates must live in Massachusetts or a bordering state.

The company describes its environment as positive and collaborative, with an emphasis on customer service, learning, initiative, organization, clear communication, and follow-through.

Requirements

• Strong work ethic, personal accountability, and willingness to take initiative.
• Close attention to detail when reviewing documents, entering information, and communicating.
• Ability to stay organized, manage multiple assignments, and meet deadlines.
• Curiosity and willingness to learn technical concepts, ask questions, and apply feedback.
• Clear written and verbal communication skills and a professional, client-focused approach.
• Comfort working with spreadsheets, documents, and email.
• Ability to work independently in a remote environment while staying responsive and engaged with the team.
• Willingness to obtain a Property & Casualty license and continue developing insurance knowledge.

Nice To Haves

• Bachelor’s degree preferred; recent college graduates are encouraged to apply.
• Previous internships, customer service, or office experience are helpful but not required.

Responsibilities

• Assist account managers with renewal preparation by gathering updated client information, applications, insurance schedules, and loss runs.
• Track deadlines, follow up on outstanding information, and help keep account work moving.
• Help prepare submissions, proposals, coverage comparisons, and other client materials under the team’s guidance.
• Support new business opportunities while learning how accounts are marketed to insurance carriers and coverage is placed.
• Assist with certificates, policy change requests, billing inquiries, and other service needs under supervision.
• Check documents for accuracy and completeness, flag discrepancies, and follow through on corrections.
• Communicate professionally with clients, carriers, wholesalers, and internal team members, referring coverage questions to the appropriate account manager.
• Participate in client and carrier meetings, take clear notes, and help complete follow-up items.
• Maintain organized account documentation and take on increasingly challenging assignments as skills develop.

Benefits

• Competitive compensation package, including base salary.
• Performance-based increases and bonus opportunities.
• 401(k) with up to a 4% company match after 90 days.
• Comprehensive health, dental, and vision benefits with company contributions for employees and their dependents.
• Group life insurance, short- and long-term disability, and accidental death insurance fully paid by Ironside.
• Generous flexible time off plan and paid holidays.
• Parental leave.
• Remote work environment, with necessary equipment provided to help create your ideal workspace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed