Assistant Account Manager - Adminstration

GardaWorld • College Station, TX

4d • Hybrid

About The Position

As an Assistant Account Manager - Administration at BEST Crowd Management, you will oversee and coordinate all aspects of event operations, ensuring top-notch customer satisfaction and seamless execution. Under the guidance of the leadership team, you will be at the heart of operations, making every event a success. This position ensures operational efficiency, maintains appropriate staffing levels, and delivers high-quality service that meets client expectations while supporting profitability and overall event success.

Requirements

• High School Diploma or equivalent required.
• 1–3 years of professional-level experience required.
• At least 1 year of customer service or related experience.
• Strong professionalism in a customer service-driven environment.
• Sound judgment with the ability to make independent decisions and escalate appropriately.
• Excellent verbal and written communication skills.
• Ability to adapt quickly in fast-paced, dynamic environments.
• Availability to work flexible hours, including nights, weekends, and events.
• Must be reachable for emergency response as needed.
• Ability to pass a background check and MVR check.
• Regular standing, walking, and movement during events.
• Occasional climbing, bending, reaching, and working in elevated or confined spaces.
• Ability to lift, push, or pull up to 25 pounds.
• Must be able to work in various weather conditions.
• Vision requirements include close, distance, color, and peripheral vision, depth perception, and focus adjustment.

Nice To Haves

• Experience in security, event staffing, law enforcement, military, or EMS preferred but not required.

Responsibilities

• Support the coordination and execution of all event operations (technical and managerial), including staffing, scheduling, and responding to client needs.
• Assign and direct tasks for event supervisors and frontline staff, ensuring smooth operations throughout each event.
• Maintain a proactive, solutions-oriented approach to resolving service or operational issues.
• Conduct on-the-job training, including standard operating procedures, post orientation, and emergency response protocols.
• Respond to incidents, ensuring proper documentation, timely reporting, and appropriate escalation when necessary.
• Assist in identifying and addressing operational issues; support investigations and reporting as directed.
• Respond to emergencies and maintain clear communication with leadership and clients.
• Build and maintain strong client relationships through consistent communication and operational support.
• Supervise, coach, and develop shift supervisors; evaluate performance and provide recommendations.
• Ensure all Standard Operating Procedures (SOPs) and training materials are current and properly implemented.
• Maintain organization and cleanliness of all assigned posts and operational areas.
• Occasionally perform Security Professional duties as needed.
• Travel up to 25% as required.
• Perform additional duties as assigned.
• Conduct regular site visits across assigned venues to understand and improve daily operations.
• Attend major events to observe and support live execution.
• Complete backend operational training (hiring processes, workforce planning, licensing, compliance, and performance metrics).
• Provide bi-weekly updates on hiring progress, staffing levels, roster optimization, and operational alignment with Account Managers.

Benefits

• health insurance
• dental insurance
• vision insurance
• 401(k) with company match
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED