Assigner NP

NiSource•Merrillville, IN

1d•$62,000 - $86,800•Onsite

About The Position

The Assigner assigns and coordinates daily work orders and activities for gas service employees, using workload requests and manpower availability to prioritize work and optimize labor and equipment resources. The role monitors progress throughout the day and reprioritizes or reassigns work as needed to support timely completion, manage overtime, and maximize operational effectiveness. It also manages undated and filler work, coordinates work distribution and routing with schedulers and field operations leaders, and makes crew adjustments when resources are constrained. The Assigner dispatches emergency orders—including gas leaks, fire calls, and carbon monoxide orders—and directs personnel responding to emergency orders and facility locates across Distribution Operations. The role communicates and coordinates with mobile workforce, field and system operations, meter-to-cash, the call center, construction services, ESSO, outside parties, utilities, and other relevant internal resources. It fields calls from call centers, follows up on customer inquiries and complaints, reschedules work when needed, and informs customers of updated status. This is an onsite role on a rotating 4-days-on, 4-days-off schedule, working 5 a.m. to 5 p.m. shifts, including weekends and holidays. Employees may also be required to support utility emergency response outside normal hours or assist with tasks outside typical responsibilities.

Requirements

Two years of experience in Distribution Operations or equivalent work experience.
Basic computer skills.
Customer-focused approach.
Demonstrated organizational skills.
Good written and oral communication skills.
Must be legally authorized to work in the United States without requiring employer sponsorship now or in the future.
Ability to work a rotating schedule of four days on and four days off, 5 a.m. to 5 p.m., including weekends and holidays.

Nice To Haves

Associate's degree from an accredited institution or equivalent work experience.
Knowledge of Distribution Operations policies.

Responsibilities

Assign and prioritize daily work orders and activities for gas service employees based on workload requests and manpower availability.
Optimize utilization of resources and assign labor and equipment to support the schedule.
Reprioritize and reassign work as needed to ensure timely completion and properly manage overtime.
Dispatch emergency orders, including gas leaks, fire calls, and carbon monoxide orders, in a timely and professional manner.
Monitor work throughout the day and coordinate distribution of work to maximize operational effectiveness.
Work with schedulers and field operations leaders to prioritize and route daily work.
Manage the backlog of undated and filler work.
Direct and instruct personnel responding to emergency orders and facility locates throughout Distribution Operations to ensure compliance.
Communicate and coordinate with mobile workforce, field operations, system operations, meter-to-cash, the call center, construction services, ESSO, outside parties, utilities, and relevant internal departments.
Adjust crews in response to resource constraints, such as employee call-outs, and notify the supervisor of employees' time off.
Perform other resource updates as necessary.
Field calls from call centers and follow up on customer inquiries and complaints.
Reschedule work when needed and ensure customers are informed of updated status.
Support emergency response efforts when required, which may involve working outside normal hours or assisting with tasks outside typical responsibilities.