Asset Recovery & Liquidation Supervisor

VyStar Credit Union•Jacksonville, FL

1d•Onsite

About The Position

The Asset Recovery & Liquidation Supervisor is responsible for monitoring the quality, flow and post-charge of recovery, accountable for the effective oversight, execution, and continuous improvement of all repossession, asset recovery, liquidation, and vendor management activities. This role leads and directs a team responsible for minimizing portfolio losses, maximizing recovery values, and ensuring all activities are conducted in full compliance with regulatory requirements, internal policies, and ethical standards. The Supervisor is responsible for establishing performance expectations, monitoring operational results, and implementing strategies that enhance efficiency, reduce cycle times, and optimize net recovery outcomes. This position maintains direct accountability for managing third-party vendor relationships, including repossession agencies, auction partners, remarketing vendors, and other service providers. The Supervisor ensures vendors meet contractual obligations, adhere to compliance standards, and deliver cost-effective, high-quality services through ongoing performance monitoring, scorecards, and corrective action as necessary. Additionally, the Asset Recovery & Liquidation Supervisor is responsible for risk mitigation across the repossession lifecycle, ensuring proper controls are in place to protect the organization’s assets, reputation, and member/customer relationships. The role collaborates cross-functionally with collections, legal, compliance, and finance teams to align recovery strategies with organizational goals and regulatory expectations.

Requirements

Associate degree in a business-related area; experience can be substituted at a 2:1 ratio.
Minimum of two years’ prior experience with a financial institution within a collections and/or lending department.
Minimum of one-year experience in a supervisory role.
Strong knowledge of asset recovery, repossession, and liquidation processes within a regulated financial services environment, including applicable laws and consumer protection requirements.
Solid vendor management expertise, with the ability to oversee performance, enforce contracts, and ensure compliance.
Analytical and problem-solving skills to evaluate recovery performance, identify trends, and implement strategies that minimize losses and optimize outcomes.
Ability to effectively lead and develop teams, manage priorities in a fast-paced setting, and exercise sound judgment in complex or escalated situations.
Clear and professional communication with internal and external stakeholders.
Proficiency in relevant systems, reporting tools, and Microsoft Office applications.

Nice To Haves

Bachelor’s degree in business-related field
Functional knowledge of: Repossession laws and UCC regulations
Asset remarketing and auction processes
Vendor performance management and scorecards
Loss mitigation strategies and repossession optimization
Regulatory compliance (consumer protection, FDCPA, etc.)
Data analysis and performance reporting tools
Process improvement methodologies (Lean, Six Sigma concepts)
Financial services servicing systems and workflow tools

Responsibilities

Lead, coach, and develop the Asset Recovery and Liquidation team to achieve performance goals and maintain high levels of engagement and accountability.
Oversee all repossession activities, ensuring timely execution, proper documentation, and adherence to regulatory and company requirements.
Direct the end-to-end liquidation process, including asset valuation, remarketing strategies, auction coordination, and resale optimization.
Manage third-party vendor relationships (repossession agents, auctions, remarketing partners), including selection, onboarding, performance monitoring, and contract compliance.
Establish and track key performance indicators (KPIs) such as recovery rates, cycle times, cost efficiency, and vendor performance metrics.
Ensure all repossession and liquidation activities comply with applicable laws, regulations, and internal policies (e.g., UCC, consumer protection requirements)
Review and approve repossession and liquidation decisions, ensuring alignment with risk mitigation and loss reduction strategies.
Analyze portfolio trends and recovery data to identify opportunities for process improvement and enhanced recovery outcomes.
Implement and continuously improve operational processes to increase efficiency, reduce losses, and improve turnaround times.
Partner with internal departments (Member Solutions, Legal, Compliance, Finance) to align repossession strategies and resolve escalated issues.
Monitor and control expenses related to repossession and liquidation activities, ensuring cost-effective operations.
Manage escalations, disputes, and complex cases involving members/customers, vendors, or internal stakeholders.
Prepare and present performance reports, insights, and recommendations to senior leadership.
Ensure proper training and adherence to procedures related to asset handling, title processing, and post-repossession workflows.
Maintain strong internal controls to mitigate operational, financial, and reputational risks.
Stay informed on industry trends, regulatory changes, and best practices related to asset recovery and liquidation.
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work.
Performs other duties as assigned.