(USA) Asset Protection Operations Coach

Walmart•Hastings, MN

21h•Onsite

About The Position

This role drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. It involves overseeing stocking, merchandise rotation, and display setup. The position also focuses on leading and developing teams through teaching, training, and active listening, while also communicating and collaborating with associates at all levels regarding store operations, business initiatives, and company direction. A key aspect is modeling and demonstrating exceptional customer service, managing customer needs, and resolving issues to ensure a high-quality customer experience. The role provides supervision and development opportunities for hourly associates, including hiring, training, and mentoring. It controls unexplained merchandise loss and improves profitability by identifying and communicating performance goals, building accountability for policies, and measuring adherence to loss prevention procedures. The position involves conducting operational and pre-inventory reviews, gathering data, and identifying improvement opportunities. It also includes training managers and associates on operational controls and processes, and investigating violations of company policies and criminal activities, which may involve gathering evidence, taking statements, writing reports, and providing court testimony. Furthermore, the role partners in collaborative efforts with other investigative entities and monitors safety and risk controls within a facility, ensuring an effective safety program, identifying accident trends, and providing training on accident prevention. It manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, identifying gaps and developing/delivering training as needed. The role also manages claims and receiving operations, ensuring proper policies and procedures are followed for timely processing of claims and merchandise deliveries. Finally, it coordinates and oversees job-related activities and assignments by developing relationships with stakeholders, supporting initiatives, identifying goals, building accountability, and demonstrating adaptability and continuous learning. It ensures compliance with company policies and procedures and supports the company mission, values, and standards of ethics and integrity.

Requirements

Completion of 2 years of college.
Option 2: 1 year’s experience as a supervisor in a multi-department environment.
Option 3: 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
Option 4: 2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification and/or licensing).
If applicable, acquisition of a current, state-issued Certificate of Eligibility.
If applicable, successful completion of criminal background check and/or firearms authorized training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Investigative experience
Bachelors: Business
Bachelors: Criminal Justice

Responsibilities

Drives sales by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area, assessing economic trends and community needs, overseeing the stocking and rotation of merchandise, setting up, cleaning, and organizing product displays, and securing fragile and high-shrink merchandise.
Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback (Tour-to-Teach), communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction, introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions, and communicating business objectives to teams effectively.
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives (e.g., store of the community, community outreach programs), ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership to ensure a high-quality customer experience.
Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring awareness, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives, building accountability for policies and procedures, measuring adherence to loss prevention policies and procedures, reviewing variances to inventory reports, conducting operational and pre-inventory reviews, gathering data, auditing results, and monitoring deficiency trends.
Identifies improvement opportunities, communicates and works with managers and associates to determine corrections needed to inventory controls, influences the implementation and execution of control corrections, and trains managers and associates on operational controls and processes in multiple stores.
Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities, gathering evidence, taking statements, writing case reports, and providing court room testimony as needed.
Partners in collaborative efforts with other investigative entities.
Monitors safety and risk controls within a facility by ensuring an effective safety program is in place, supervising safety team members, identifying accident trends to develop and implement solutions to prevent accidents, observing workplace practices, providing training to associates on accident prevention techniques, communicating plans to minimize accidents, and overseeing safety reviews and implementing plans to improve workplace safety.
Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures by reviewing the application of policies, procedures, compliance guidelines (e.g., cold chain, hazardous materials), and operational controls, identifying gaps in expectations versus training, determining training needs, and developing and delivering training as needed.
Manages claims and receiving operations by ensuring proper policies and procedures are followed, ensuring the timely processing of claims (e.g., damaged, defective, returned, liquidated items) and merchandise deliveries (e.g., suppliers, third-party deliveries), and providing direction for claims or receiving issues.
Maintains necessary documentation and reporting.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
Respects the Individual by building high-performing teams, embracing differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, creating opportunities for all associates to thrive and perform.
Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
Acts with Integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling the Walmart values to support and foster our culture, holding oneself and others accountable, and supporting Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Serves Our Customers and Members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP (Everyday Low Price) and EDLC (Everyday Low Cost) business models to all plans.
Makes decisions based on data insights and analysis, balances short- and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
Strives for Excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes.
Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Paid time off
Paid sick leave
Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
Tuition, books, and fees are completely paid for by Walmart for eligible associates