(USA) Asset Protection Operations Coach

Walmart•Urbana, OH

1d•Onsite

About The Position

The Asset Protection Operations Coach drives sales through effective merchandise presentation, including accurate pricing, proper signing, and inventory management. This role is responsible for leading and developing teams by providing training, feedback, and clear expectations, while also fostering collaboration and communication across all associate levels. The coach models exceptional customer service, resolves customer issues, and implements action plans for improvement. A key aspect of the position involves controlling merchandise loss and improving profitability by setting performance goals, ensuring adherence to loss prevention policies, conducting reviews, and training associates on inventory controls. The role also includes detecting, deterring, and investigating violations of company policies and criminal activities, which may involve gathering evidence and providing courtroom testimony. Furthermore, the coach monitors and improves safety and risk controls within facilities, supervises safety teams, identifies accident trends, and provides training on accident prevention. This position manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, including developing and delivering necessary training. It also oversees claims and receiving operations, ensuring proper policy adherence and timely processing of items. The coach coordinates job-related activities, builds stakeholder relationships, supports business initiatives, and ensures compliance with company policies, values, and ethical standards.

Requirements

Completion of 2 years of college.
OR 1 year’s experience as a supervisor in a multi-department environment.
OR 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
OR 2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/ or licensing).
If applicable, acquisition of a current, state issued Certificate of Eligibility.
If applicable, successful completion of criminal background check and/or firearms authorized training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified).
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelors: Business.
Bachelors: Criminal Justice.

Responsibilities

Drive sales by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area, assessing economic trends and community needs, overseeing the stocking and rotation of merchandise, setting up, cleaning, and organizing product displays, and securing fragile and high-shrink merchandise.
Lead and develop teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback (Tour-to-Teach), communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
Introduce and lead company change efforts, provide clear expectations and guidance to implement business solutions, and communicate business objectives to teams effectively.
Model and demonstrate exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives (e.g., store of the community and community outreach programs).
Ensure customer needs, complaints, and issues are successfully resolved, develop and implement action plans to correct deficiencies, and provide process improvement leadership to ensure a high-quality customer experience.
Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively.
Ensure awareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
Control the unexplained loss of merchandise and improve profitability by identifying and communicating performance goals and objectives.
Build accountability for policies and procedures.
Measure adherence to loss prevention policies and procedures.
Review variances to inventory reports.
Conduct operational and pre-inventory reviews.
Gather data, audit results, and monitor deficiency trends.
Identify improvement opportunities.
Communicate and work with managers and associates to determine corrections needed to inventory controls.
Influence the implementation and execution of control corrections.
Train managers and associates on operational controls and processes in multiple stores.
Detect, deter, investigate, and resolve violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities.
Conduct investigations relating to company operations and policies.
Gather evidence, take statements, write case reports, and provide courtroom testimony as needed.
Partner in collaborative efforts with other investigative entities.
Monitor safety and risk controls within a facility by ensuring an effective safety program is in place.
Supervise safety team members.
Identify accident trends to develop and implement solutions to prevent accidents.
Observe workplaces practices and provide training to associates on accident prevention techniques.
Communicate plans to minimize accidents.
Oversee safety reviews and implement plans to improve workplace safety.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures by reviewing the application of policies, procedures, compliance guidelines (e.g., cold chain, hazardous materials, and operational controls).
Identify gaps in expectations versus training.
Determine training needs.
Develop and deliver training as needed.
Manage claims and receiving operations by ensuring proper policies and procedures are followed.
Ensure the timely processing of claims (e.g., damaged, defective, returned, liquidated items) and merchandise deliveries (e.g., suppliers, third-party deliveries).
Provide direction for claims or receiving issues.
Maintain necessary documentation and reporting.
Coordinate, complete, and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders.
Support plans and initiatives to meet customer and business needs.
Identify and communicate goals and objectives.
Build accountability for and measuring progress in achieving results.
Identify and address improvement opportunities.
Demonstrate adaptability and promote continuous learning.
Ensure compliance with company policies and procedures and support company mission, values, and standards of ethics and integrity by implementing related action plans.
Utilize and support the Open Door Policy and provide direction and guidance on applying these in executing business processes and practices.
Build high-performing teams, embrace differences in people, cultures, ideas, and experiences, create a workplace where associates feel seen, supported, and connected through a culture of belonging, create opportunities for all associates to thrive and perform.
Work collaboratively, build strong and trusting relationships, communicate with impact, energy, and positivity to motivate and influence.
Attract and retain the best talent, empower and develop talent, and recognize others' contributions and accomplishments.
Maintain and promote the highest standards of integrity, ethics, and compliance, model the Walmart values to support and foster our culture, hold oneself and others accountable, support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
Deliver results while putting the customer first, consider and adapt to how, where, and when customers shop, and apply the EDLP and EDLC business models to all plans.
Make decisions based on data, insights, and analysis, balance short and long-term priorities, and consider our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
Display curiosity and a desire to learn, take calculated risks, demonstrate courage and resilience, and encourage learning from mistakes.
Drive continuous improvements, adopt and encourage the use of new technologies and skills, and support others through change.

Benefits

Competitive pay
Performance-based bonus awards
Health benefits (medical, vision, dental coverage)
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities)
Tuition, books, and fees completely paid for by Walmart (for Live Better U programs)