(USA) Asset Protection Operations Coach

Walmart•Thomasville, AL

20h•Onsite

About The Position

Drives sales by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, and cleanliness of the area. Assesses economic trends and community needs, oversees stocking and rotation of merchandise, and sets up, cleans, and organizes product displays. Secures fragile and high-shrink merchandise. Leads and develops teams by teaching, training, and actively listening to associates. Tours stores and provides feedback through 'Tour to Teach'. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model, managing and supporting customer service initiatives (e.g., store of the community, community outreach programs), ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership. Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring awareness; and recruiting and developing qualified associates. Controls unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives. Builds accountability for policies and procedures. Measures adherence to loss prevention policies and procedures. Reviews variances to inventory reports, conducts operational and pre-inventory reviews, gathers data, audits results, and monitors deficiency trends. Identifies improvement opportunities and communicates with managers and associates to determine corrections needed for inventory controls. Influences the implementation and execution of control corrections. Trains managers and associates on operational controls and processes in multiple stores. Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities. Conducts investigations relating to company operations and policies, gathers evidence, takes statements, writes case reports, and provides courtroom testimony. Partners in collaborative efforts with other investigative entities. Monitors safety and risk controls by ensuring an effective safety program is in place, supervising safety team members, identifying accident trends to develop and implement solutions, observing workplace practices, providing training on accident prevention techniques, communicating plans to minimize accidents, and overseeing safety reviews. Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures by reviewing policy/procedure compliance (e.g., cold chain, hazardous materials, operational controls), identifying gaps, determining training needs, and developing/delivering training. Manages claims and receiving operations by ensuring proper policies and procedures are followed, ensuring timely processing of claims (e.g., damaged, defective, returned, liquidated items) and merchandise deliveries, and providing direction for claims or receiving issues. Coordinates job-related activities by developing relationships with key stakeholders, supporting plans and initiatives, identifying and communicating goals, building accountability, measuring progress, identifying improvement opportunities, and demonstrating adaptability. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing action plans, utilizing the Open Door Policy, and providing direction on applying these in business processes. Promotes a culture of belonging, creating opportunities for associates to thrive, and building strong, trusting relationships. Attracts and retains talent, empowers and develops talent, and recognizes contributions. Acts with integrity, ethics, and compliance, modeling Walmart values, and supporting the company's goal of becoming a regenerative company. Serves customers by putting them first, adapting to how, where, and when they shop, and applying EDLP and EDLC business models. Makes decisions based on data, balancing priorities, and considering all stakeholders. Strives for excellence by displaying curiosity, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes. Drives continuous improvement, adopts new technologies and skills, and supports others through change.

Requirements

Completion of 2 years of college
1 year’s experience as a supervisor in a multi-department environment
1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment
2 years’ experience in asset protection or related area
Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification and/or licensing)
Acquisition of a current, state issued Certificate of Eligibility (if applicable)
Successful completion of criminal background check and/or firearms authorized training (if applicable)
Associates will be required to attend and successfully complete all job-required trainings and assessments

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Investigative experience
Bachelors: Business
Bachelors: Criminal Justice

Responsibilities

Drives sales by ensuring effective merchandise presentation
Leads and develops teams effectively
Models and demonstrates exceptional customer service standards
Provides supervision and development opportunities for hourly associates
Controls the unexplained loss of merchandise and improves profitability
Builds accountability for policies and procedures
Measures adherence to loss prevention policies and procedures
Trains managers and associates operational controls and processes in multiple stores
Detects, deters, investigates, and resolves violations of company policies and criminal activities
Monitors safety and risk controls within a facility
Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures
Manages claims and receiving operations
Coordinates, completes, and oversees job-related activities and assignments
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Paid sick leave laws
Live Better U education benefit program (tuition, books, and fees paid by Walmart for eligible associates)