(USA) Asset Protection Operations Coach Trainee

Walmart • Chandler, AZ

10d • $31 - $38 • Onsite

About The Position

This role focuses on detecting, deterring, and resolving violations of company policies and criminal activities through investigations. It involves monitoring safety and risk controls within a facility, managing training for asset protection and safety functions, and overseeing claims and receiving procedures. The position also emphasizes providing exceptional customer service, driving financial performance by managing profit and loss, and leading and developing teams. A key aspect is controlling merchandise loss and improving profitability through various reviews and audits. The role requires demonstrating expertise, building partnerships, and upholding company values and standards of integrity. It also involves fostering a culture of belonging, collaboration, and continuous improvement, while ensuring associates feel supported and empowered.

Requirements

• Meets applicable state requirements to work in Asset Protection, such as minimum age, specialized training, certification, and/or licensing.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
• For facilities that sell firearms, the position requires successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition and have state-specific requirements, the position may require a current state-issued Certificate of Eligibility.

Nice To Haves

• Bachelor's Degree in Business, Criminal Justice, or related field.
• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified).
• General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
• Investigative experience.

Responsibilities

• Detects, deters, and investigates violations of company policies and criminal activities.
• Monitors safety and risk controls within a facility and supervises the safety team.
• Manages facility-level training for asset protection, safety functions, claims, and receiving procedures.
• Ensures proper policies and procedures are followed for claims and receiving operations.
• Models and demonstrates exceptional customer service standards to store associates.
• Drives financial performance and sales by reviewing profit and loss statements and managing expenses.
• Provides supervision and development opportunities for hourly associates, including hiring, training, and mentoring.
• Leads and develops teams effectively by teaching, training, and providing feedback.
• Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives.
• Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders.
• Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
• Builds high-performing teams, embraces differences, and creates a workplace where associates feel seen, supported, and connected.
• Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity.
• Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Makes decisions based on data insights and analysis, balancing short and long-term priorities.
• Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
• Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement leave
• Jury duty leave
• Voting leave
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U (Walmart-paid education benefit program for full-time and part-time associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level