(USA) Asset Protection Operations Coach

Walmart•Fernley, NV

8d•$65,000 - $100,000•Onsite

About The Position

Drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. Oversees stocking, rotation, display setup, and securing of merchandise. Leads and develops teams by teaching, training, and listening to associates. Tours stores, provides feedback, and communicates with all levels of associates regarding operations, initiatives, and company direction. Models exceptional customer service, manages customer initiatives, and resolves customer issues. Provides supervision and development for associates through hiring, training, mentoring, and setting clear expectations. Controls unexplained merchandise loss and improves profitability by identifying and communicating performance goals. Builds accountability for policies and procedures, measures adherence to loss prevention policies, and reviews inventory variances. Conducts operational and pre-inventory reviews, gathers data, and monitors deficiency trends. Identifies improvement opportunities and works with managers and associates to implement corrections. Trains managers and associates on operational controls and processes. Detects, deters, investigates, and resolves violations of company policies and criminal activities. Gathers evidence, takes statements, writes case reports, and provides court testimony. Monitors safety and risk controls, ensures an effective safety program, and supervises safety team members. Identifies accident trends and implements solutions to prevent accidents. Observes workplace practices and provides training on accident prevention. Communicates plans to minimize accidents and oversees safety reviews. Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures. Identifies gaps in expectations versus training and determines training needs. Manages claims and receiving operations, ensuring proper policies and procedures are followed, and processes claims for damaged, defective, returned, or liquidated items, as well as merchandise deliveries. Coordinates and completes job-related activities and assignments by developing relationships with stakeholders, supporting plans, identifying goals, building accountability, and demonstrating adaptability. Ensures compliance with company policies and procedures and supports the company mission, values, and standards of ethics and integrity.

Requirements

Completion of 2 years of college.
Option 2: 1 year’s experience as a supervisor in a multi-department environment.
Option 3: 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
Option 4: 2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification, licensing).
If applicable, acquisition of a current, state issued Certificate of Eligibility.
If applicable, successful completion of criminal background check and/or firearms authorized training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Investigative experience
Bachelors: Business
Bachelors: Criminal Justice

Responsibilities

Drives sales by ensuring effective merchandise presentation (accurate pricing, proper signing, inventory levels, cleanliness, stocking, rotation, display setup, securing merchandise).
Leads and develops teams through teaching, training, listening, providing feedback, and communicating company direction.
Models and demonstrates exceptional customer service, manages customer initiatives, and resolves customer issues.
Provides supervision and development for associates (hiring, training, mentoring, setting expectations, recognition).
Controls unexplained merchandise loss and improves profitability by identifying and communicating performance goals.
Builds accountability for policies and procedures, measures adherence to loss prevention policies, and reviews inventory variances.
Conducts operational and pre-inventory reviews, gathers data, and monitors deficiency trends.
Detects, deters, investigates, and resolves violations of company policies and criminal activities.
Monitors safety and risk controls, ensures an effective safety program, and implements accident prevention solutions.
Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures.
Manages claims and receiving operations, ensuring proper policies and procedures are followed.
Coordinates and completes job-related activities and assignments.
Ensures compliance with company policies and procedures and supports the company mission, values, and standards of ethics and integrity.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Paid sick leave laws, where applicable
Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
Tuition, books, and fees are completely paid for by Walmart for Live Better U programs.