Asset Protection Officer II

New Balance • Nashville, TN

5d • Onsite

About The Position

Under the general direction of the Loss Prevention Supervisor and day-to-day oversight by the Loss Prevention Team Lead, the Asset Protection Officer II performs customer service and protection duties to monitor and ensure compliance with company policies related to security, safety, and property. The officer monitors and responds to alarm signals and incidents at more than 100 New Balance locations around the world from the global security operations center, using intrusion alarm, video management, electronic access control, risk management, and dispatch activity tracking systems.

The position also responds to local incidents in person, controls access at security posts, conducts facility patrols and inspections, documents and investigates incidents, and supports safety and crime-prevention programs. The role is based at the Nashville, Tennessee Distribution Center. The stated schedule is Monday through Friday, 7:00 a.m. to 3:00 p.m.; the officer must also remain on 24-hour call during scheduled times.

Requirements

• At least 3–5 years of security or technology-based experience and/or an associate college degree.
• Computer skills and proficiency with Microsoft Office applications.
• Ability to learn and navigate multiple software-based security systems.
• Professional email communication and report-writing proficiency.
• Valid driver’s license, vehicle, and phone.
• Ability to conduct the extensive interior and exterior walking patrols required for the position.

Nice To Haves

• End-user knowledge and experience with the security systems described in the posting is desirable.

Responsibilities

• Provide excellent customer service to internal and external New Balance customers.
• Respond in person to local incidents, make critical decisions, and control situations involving events such as medical emergencies, threats, trespassing, burglaries, theft, natural disasters, and facility alarms.
• Control local access from front-desk security posts; register and check in visitors, contractors, and temporary associates; assist with employee identification; and inspect bags and packages as necessary.
• Use visitor management software and electronic access control software, including monitoring door alarms and card-swipe activity for more than 40 locations and over 9,000 active cardholders, interpreting access clearances and schedules, and creating badges.
• Use video management software for live monitoring, recorded playback, archiving, and exporting video for more than 100 locations.
• Understand and operate intrusion alarm systems, interpret zones and alarm behavior, arm, disarm, or bypass zones, and assist customers with keypad operation.
• Use incident management and reporting software; monitor the report inbox daily, investigate submissions promptly, file comprehensive incident reports, and track daily work activities through dispatch software.
• Perform container inspections and investigate and report discrepancies in compliance with the CTPAT program.
• Conduct interior and exterior facility patrols to ensure compliance with safety and security policies and procedures.
• Work with employees and management to correct safety and security deficiencies.
• Open and close buildings as scheduled.
• Participate in fire protection and safety programs, including inspections and evacuations.
• Remain on 24-hour call during scheduled times.
• Assist with crime prevention and confidential investigative work as directed by Loss Prevention management.
• Appear as a company witness in court cases arising from internal investigations, as required.
• Perform other related duties as assigned or directed.

Benefits

• 40% employee discount on New Balance products, in-store and online.
• Comprehensive medical insurance with three plan options, dental insurance, vision insurance, life insurance, and a 401(k) retirement plan.
• 401(k) match of 100% up to 5% of contributions, fully vested.
• Tuition reimbursement.
• Lifestyle Benefit Program and yearly lifestyle reimbursement of $1,000 for eligible wellness and lifestyle activities.
• Pay-for-Performance program and company bonus eligibility.
• Online learning and development courses and mentorship programs.
• $100 monthly student loan support.
• Four weeks of vacation and 12 holidays.
• Generous parental leave.
• Discounts on cellular services, travel, entertainment, consumer goods, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree