Asset Protection Officer II

New Balance•Salt Lake, UT

5d•Onsite

About The Position

Under the general direction of the Loss Prevention Supervisor and day-to-day oversight by the Loss Prevention Team Lead, the Asset Protection Officer II performs customer service and protection duties to monitor and ensure compliance with company policies concerning security, safety, and property. The role responds to alarms and incidents at more than 100 New Balance locations worldwide from a global security operations center, using intrusion alarm, video management, electronic access control, risk management, and dispatch activity tracking systems. The position also responds to local incidents in person and supports facility access, inspections, patrols, safety programs, investigations, and incident reporting. The listed work schedule is Sunday through Thursday, 3:00 p.m. to 11:00 p.m. The role is based at the Salt Lake City, Utah Distribution Center. The stated pay range is $18.70–$28.05 per hour, with a midpoint of $23.35; actual base pay may vary based on relevant experience, time in role, internal equity, geographic location, and other factors.

Requirements

Minimum 3–5 years of security or technology-based experience and/or an associate college degree.
Computer skills and proficiency with Microsoft Office applications.
Ability to learn and navigate multiple software-based security systems.
Professional email communication and report-writing proficiency.
Valid driver’s license, vehicle, and phone required.
Ability to conduct the extensive interior and exterior walking patrols required for the position.

Nice To Haves

End-user knowledge and experience with the security systems referenced in the job description is desirable.

Responsibilities

Provide excellent customer service to internal and external New Balance customers.
Respond to local incidents in person, make critical decisions, and control situations, including medical emergencies, threats, trespassing, burglaries, theft, natural disasters, and facility alarms.
Control local access from front-desk security posts; use visitor management software to register and check in visitors, contractors, and temporary associates.
Assist with checking and issuing employee identification and inspect bags and packages as necessary.
Use electronic access control software to monitor door alarms and card-swipe activity across domestic and international locations, interpret access clearances and schedules, and create badges.
Use video management software for live monitoring, recorded video playback, video archiving, and exporting video to portable media.
Operate and interpret intrusion alarm systems, including zone locations, behavior, arm/disarm functions, and bypass zones; assist local and remote customers with keypad operation.
Use incident management and reporting software; monitor the report inbox daily, promptly investigate reports, and ensure comprehensive reports are filed for incidents.
Use incident management software to dispatch and track daily work-based activities.
Perform container inspections and investigate and report discrepancies in compliance with the CTPAT program.
Conduct interior and exterior facility patrols to check compliance with safety and security policies and procedures.
Work with employees and management to help correct safety and security deficiencies.
Open and close buildings as scheduled.
Participate in fire protection and safety programs, including inspections and evacuations.
Remain on 24-hour call during scheduled times.
Assist with crime prevention and confidential investigative work as directed by Loss Prevention management.
Appear as a company witness in court cases arising from internal investigations, as applicable.
Perform other related duties as assigned or directed.

Benefits

40% employee discount on New Balance products, in-store and online.
Robust benefits tailored to various lifestyles and life stages.
Lifestyle Benefit Program reimbursement for eligible wellness and lifestyle activities.
Pay-for-Performance program and company bonus eligibility.
401(k) retirement plan with a 100% match up to 5% of contributions, fully vested.
Tuition reimbursement.
Discounts on cellular services, travel, entertainment, consumer goods, and more.
Medical insurance with three plan options, dental insurance, vision insurance, life insurance, and 401(k).
Online learning and development courses, tuition reimbursement, monthly student loan support, and mentorship programs.
Yearly $1,000 lifestyle reimbursement.
Four weeks of vacation and 12 holidays.
Generous parental leave.