Asset Protection Lead

Carvana • Belton, MO

13d • $50,000 - $62,000 • Onsite

About The Position

The Asset Protection Lead is a Functional Lead on Carvana’s Safe and Secure Team, responsible for executing safety and security programs and processes at headquarters facilities to protect team members and company assets. The role directly supervises Safe & Secure Associates who work at front desks, overseeing their daily activities and providing training, coaching, feedback, and performance management. The Lead represents Carvana in routine interactions with internal and external partners and helps maintain effective security and safety policies.

The position leads incident management at assigned headquarters locations, supports emergency preparedness, oversees Safe & Secure technology and related processes, and ensures incidents are accurately recorded and reviewed. It also manages visitor and vendor check-in practices, conducts facility risk assessments, and ensures compliance with applicable local, state, and federal requirements. The Lead works onsite during business hours, which may occasionally exceed 40 hours per week, and may need to be available outside traditional business hours.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in physical security operations and/or loss prevention.
• At least 1 year of direct team supervision or management experience.
• Demonstrated ability to coach team members to deliver consistent, high-quality customer service.
• Experience communicating and working with diverse stakeholders in a fast-changing, rapid-growth environment with tight deadlines.
• Ability to take initiative while maintaining flexibility and a collaborative attitude in a changing work environment.
• Excellent verbal and written communication skills.
• Ability to help create, develop, and implement process improvements.
• Crisis management leadership experience.
• Valid driver’s license and an insurable driving record as determined by DMV requirements.
• Ability to read, write, speak, and understand English.
• Must pass a complete background check.
• The role is not eligible for visa sponsorship.

Nice To Haves

• Bachelor’s degree or higher from an accredited college or university, ideally in business, criminal justice, crisis management, or security operations.
• Experience with project management software.
• Proficiency in Microsoft Excel or Google Sheets.

Responsibilities

• Oversee assigned team members’ day-to-day activities, assess strengths and development opportunities, and determine improvement steps.
• Evaluate trends and outcomes and develop plans to accomplish team tasks and objectives.
• Coach, develop, and manage team performance; provide feedback and demonstrate desired skills and behaviors.
• Promote positive communication, team cohesion, and adherence to Carvana’s values.
• Communicate expectations, performance measures, goals, and relevant information to team members and stakeholders.
• Prevent and resolve conflicts among team members.
• Monitor adherence to systems, policies, procedures, and performance standards.
• Recruit, select, orient, and train employees.
• Reinforce progress toward team goals and hold team members accountable for expectations and deliverables.
• Support leadership and implement team and department initiatives and strategies.
• Escalate significant high-risk issues to senior management and recommend actions to protect teams and maintain business operations.
• Monitor associate safety and develop solutions that meet local, state, and federal requirements.
• Implement, execute, and directly lead the Incident Management Program at headquarters locations.
• Plan and lead site incident management, promoting awareness and preparedness and facilitating during emergencies.
• Lead processes related to Safe & Secure technology at headquarters, including equipment function, issue resolution, badge access, server room controls, monitoring alerts, and overall program health.
• Ensure incidents are recorded and system information is accurate and actionable; conduct after-action reviews, identify root causes, and recommend improvements to the Manager, Corporate Security.
• Implement and monitor visitor and vendor check-in processes and train and coach team members on them.
• Implement and conduct risk assessments of headquarters facilities.
• Work with Safe and Secure Operations Center leadership to provide support when business needs require.
• Ensure appropriate staffing to meet relevant KPIs and goals.
• Be available and onsite during business hours, which may occasionally exceed 40 hours per week, and occasionally outside traditional business hours as needed.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Student loan payments, vehicle discounts, pet benefits, and other perks.
• Wellness program supporting physical and mental health.
• Access to opportunities to expand skills and share knowledge across the organization.
• Company culture focused on high performance, learning, and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED